Star Wars
Which actor voiced both Darth Vader
James Earl Jones
What MTV music show premiered in 1998?
Total Request Live
What should you do if a customer requests to speak to Corporate?
Consult with a supervisor
What is the largest country in the world?
Russia
Li
Lithium
The name of Han Solo’s ship
Millennium Falcon
Who did Forbes name the youngest “self-made billionaire ever” in 2019?
Kylie Jenner.
A customer has only internet service, they were unable to connect to the internet for 2 weeks and called us daily to fix the problem. They have a MRC of $149.95. What credit amount should be offered?
$69.97
What country has the largest population in the world?
China
Ne
Neon
Who is the only non Jedi in the original Star Wars trilogy to use a lightsaber?
Han Solo
Which Avenger other than Captain America was able to pick up Thor’s Mjolnir in the Marvel movies?
Vision
You can Bypass CPNI if...
The customer is in an Outage or Hard Down (all services are offline)
Which desert covers much of northern Africa?
Ca
Calcium
This species stole the plans to the Death Star
Bothans
What is Rihanna’s real name?
Robyn Fenty
This modem supports both internet and voice service.
Technicolor TEC CGA4131COM
Helsinki is the capital city of which country?
Finland
Mg
Magnesium
Approximately how many languages can C-3PO speak?
6 million languages.
What is Kramer’s first name on Seinfeld?
Cosmo
What 2 areas of Quality carry the most points
Phone Etiquettes and Customer Experience. 25% each
Which ocean lies between Africa and Australia and south of Asia?
Indian Ocean
Fe
Iron