Key Terms
Who is our partner for Apple Upgrade?
Klarna
what programs won't be offered anymore when Apple Upgrade launches
iPhone Payments and iPhone Upgrade Program
With Apple Upgrade, when can a customer upgrade their leased device
At end of lease with no upgrade fee
Earlier, for a fee
what if a customer's trade-in is higher than the cost of the Apple Upgrade lease
Gift Card
What's the difference between a lease and a loan
With a lease you pay a monthly fee to use a device
With a loan you pay the value of the device to own it
What happens if a leased device isn't returned in good working condition
a damage fee or AppleCare service fee is charged
What happens if a customer wants to buy the device they're leasing
they can buy their leased device at anytime by paying the purchase option fee
what if a customer wants one lease for multiple products
Each product gets its own lease
What are our ways to pay
Buy outright
Finance with a loan
lease
Which products are included in Apple Upgrade
Macbook
ipad
iphone
watch
What if a customer does nothing at the end of their lease term
they will be automatically enrolled in a month-to-month 6-month extension period
What if a customer enrolled in Apple Upgrade shows up later with an old device they want to trade in
gift card