RevTime Reminders
The Send PP Authorization Letter button has been removed from DriveTrain - how can members and agents still e-sign?
Adobe Sign
What the scripting is when you make a manual call out?
My name is [XXXX] from Hagerty and I’m calling on a line that is being monitored and recorded for quality assurance. Am I speaking with [customer]?
Of the Shelf Pilot group, what percentage of the team prefers Shelf?
100% of the Pilot Team prefers Shelf
HDC members save 20% on all HPDE courses
Radford Racing School
What does SPF stand for?
Sun Protection Factor
What should you do if you encounter a greyed out approve/decline policy screen?
What do you do if the member/agent object to be recorded?
If any party on the call does not consent to the recording, you must stop recording the call.
The only option currently available is to advise that you will hang up and call back on a non-recorded line.
Who can you reach out to if you have questions about Shelf?
Heather DuFour, Amanda DeLong-Carter, or Wes Chester are the Shelf team, and you can also reach out to your leaders
10% off all inventory with member discount code: HDC23
California Car Cover
What month is National Ice Cream Month in the United States?
July
What states should we no longer be proactively offering payment plans in?
CA, LA, and NY
What is the important part to remember when you use the Outbound MSC - NR campaign?
You MUST remember to switch back to Outbound MSC (*) for the next call you make so it is recorded.
What program are we hoping to launch with Apex later this year?
Enthusiast+
$25 off all Track Night in America entries and Time Trial National Tour events
Sports Car Club of America
What is the most grown crop in the United States?
Corn
When is our I9 verification due (if you have to complete this)?
July 31, 2024
What should you do if you forget to advise of the recorded line?
If a call is improperly recorded, please gather the details of the interaction and work with your leader to contact the Legal and Compliance Department at asklegalcompliance@hagerty.com
When is Shelf being rolled out to the MSC?
Before the end of 2024 (Q3-Q4)
HDC members will 10% on all Half Day, One day, and Three Day, Rear Wheel Drive and All Wheel Drive programs
DirtFish Rally Schools
What country has the most coastline in the world?
Canada
True or false: we can still offer payment plans in CA, LA, and NY if a member or broker asks?
Yes, we can
True or False: We need to advise of the recording disclosure when leaving a voicemail.
False - You do not need to use the disclosure language when leaving a voicemail
Where can you find the recording of the recent APEX Showcase Demo?
Gearbox - search Apex
HDC Members & employees receive 10% off membership or Adult Admission tickets
Henry Ford Museum
What is the most visited National Park in the United States?
The Grand Canyon