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What hours do the 9X5 maintenance plans cover
8 am - 7:00 PM M-F
What is the template you have to include with a parent case for a PIP?
Your ticket has been escalated to the provisioning group and will be updated as information becomes available. Please refer to child case number _______for the latest update on your provisioning status.
What is an unacceptable ETR time frame?
48 hours or more
What device should we ping/run tools on first?
Router
what does the W in HR4680W mean?
wireless
How many cores (chips) does the HR4700 have?
if all APs are down what should you check?
The router/modem/switch
when do we call HEAT team?
When WWTS misses and ETA and did not update the case w/ a reason
What is a NEC?
Television for Digital Media
What's the difference between LinkMonitoring and ActivePath Monitoring?
Link is the process of making sure you have a reliable transport. Active measures network health and changes to best path at all times.
What does NPA mean?
Network Performance Analytics
What does SIEM stand for?
Security Info and Event Management
What does IOT mean?
Internet of things
How can you recognize what type of accounts don't need to be worked on?
If the case is closed, or if it is assigned to another team in the "case reassign" section
In the book Silmarillion written by JRR tolkein, Who is the first Elf?
Imin
What JRR Tolkein book did Mike absolutely bomb the test for on the first day of Freshman year?
The Hobbit
What Wi-Fi services does Hughes offer?
Guest wifi
rogue wifi
enterprise wifi
IoT wifi
What are the Hughes Add On Services?
express wifi, account transactions, rogue wifi
Payment Card Industry Compliance Suite Portal
- Security Information and Event Management
What are the 2 programs we use for phones.
Alvaria and Aspect