Say It Like You Mean It
Face the Facts
Mixed Signals
100

This makes up 38% of how emotions are communicated, including pitch and inflection.

What is tone of voice?


100

This part of the body shows the most expressive nonverbal communication.

What is the face?


100

When tone, words, and body language don’t match, we usually believe this one.

What is body language?


200

Saying “I’m not mad” in a loud, angry voice is an example of this.

What is vocal tone contradicting the message?


200

Crossed arms, no eye contact, and leaning away are examples of this.

What is negative (not pleased) body language?


200

A person says “I’m fine,” but slams a door. This is an example of this kind of message.

What is a mixed message?

300

This one word can be said in a happy, annoyed, sarcastic, or bored way—each with different meanings.

What is “okay” or "Nope"?


300

This percentage of emotional meaning is carried by body language.

What is 55%?


400

Speaking in this tone can make even compliments sound insincere.

What is a sarcastic tone?


400

Standing tall and making eye contact are signals of this trait.

What is confidence?


500

You can change the meaning of a sentence without changing the words by doing this.

What is changing your tone, pitch, or inflection or body language?

500

A smile that doesn't show the "crinkle" in the eye's around the temple might be interpreted as this.

What is fake or forced?

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