4 letter words
create to adjust customers bill
INBA
Create when limbs are affecting safe operation of primary lines
TRIM
Customer calls because black crud is coming out of the transformer (bumblebee)
EMER
CCR has to ask this information to complete account verification
NAP
customers can't choose these calendar date 29,30, and 31 when setting this up with CCR
Pick-a-Date
create this when you escalate a call
INMC
create to re-aim or redirect a directional security light
DSLR
Customer calls due to flickering lights
VOLT
CCR can use a helpful tool in order to get accurate communication from BP
Phonetic Alphabet
Customers on hospice care qualify for this program to placed on their account
Medical Emergency
create when the security light out, flickering or staying on
NLOT
Is issued to temporarily disconnect service line on an active account for customer to do repair work at a later date
TDIS
Customer is calling because her meter pan has been damaged and it needs to be changed.
TDEM?
Cx request that it will be easier to pay with representative than the pay programs
DESIRE
provides a solar alternative for residential and non-residential customers to offset their carbon footprint with a subscription
Green Promise
is created when sending info to credit and information
INCC
create for field to investigate when the device # in the system does not match the device # at the location
GCMT
Customer called to report an outage and calls back to cancel after finding it was their breaker problem
INIC
Which state does not allow callers without a specified relationship to take some account actions
Arkansas
Allows eligible customers to be exempt from sales tax and other taxes they must provide a certificate to qualify
Sales Tax Exemption
create to send bankruptcy information to credit & collections
INBK
create to investigate low usage when cx lives at location
IVLU
what does PREDCT color code red mean?
You view this section in order to see previous actions done on a service account if nothing has changed.
ACTIVITIES
a third party non profit organization that is only available in LA, MS, and TX which provides individuals with essential resources including housing, food, healthcare and education
Single-Stop