Noble Purpose
Building a better world - one member at a time.
What is Servus Credit Unions vision?
Actively and attentively listening to hear members before we respond
What is listening to understand?
How you manage your money day to day
What is spending?
Setting aside 3-6 months of net income.
What is an emergency fund?
Shaping members financial fitness
What is Servus Credit Unions Noble Purpose?
Putting ourselves in other's shoes
What is being empathetic?
How you put money away for the future
What is saving?
I see you do not have any savings in case of emergency
What is a lead question?
Feel good about your money
What is the members desired experience?
Confidently & respectfully engaging in tough conversations to support the best interest of the member.
What is being politely assertive?
How you manage your credit
What is borrowing?
If you had an unexpected expense, such as a vehicle breaking down, are you confident you will have the funds available to handle this?
What is a problem question?
It's the reason we come to work every day and the cause we champion on behalf of our members
What is noble purpose?
I ask questions when Im looking for information I think I might need from members
What is listening to understand?
How you prepare for your future and build towards it
What is planning?
If you are unable to work for a period of time are you confident you have enough money put aside to cover your monthly expenses?
What is a problem question?
By identifying _________ we are achieving our noble purpose.
What is member financial goals?
Feeling confident in our ability to share our thoughts and beliefs in challenging situations with members.
What is being politely assertive?
Money management behaviours that helps you feel in control, build resilience and allow you to pursue opportunities
What is financial fitness (behaviours)?
If we could show you a way.....would you be interested......
What is a benefit and permission question?