MEMBER SERVICE
What is Regulation D?
What is Regulation D. It is a Federal Reserve regulation which sets out reserve requirements for FI in the United States. It also limits the number of preauthorized withdrawals and transfers from a savings account or money market account to 6 per month.
What is the minimum for a Shared Secured Visa?
What is $300.
The Credit Union offers fee free access to over ____ ATMs?
How much does ID Shield cost for members and also for a family?
Individual $9.95
Family $19.95
What is a Guest Member.
If a member is upset with the Self Service Coin Machine fee, what do you say?
Apologize that they may be upset and inform the member that many members had requested for the convenience and the fee is to pay for the expense. Our charges are lower than any other companies like Coinstar which charges 10 to 11 percent.
At what age can you apply for a credit card?
What is 18?
What are the terms for a Certificate of Deposit range?
What is six months to five years.
What is Greenpath?
Denise is a member who recently finished school and has too many bills. How can we help her? Choose a member from your group to refer Greenpath to Denise.
What is the timeframe where you do not get charged for a Christmas Club Account?
November 1st through December 31st.
What do you do if you find out a member is deceased?
What is:
Notify Francis Immediately
Let member know we will need a Death Certificate
Freeze the funds in the account and disable all cards.
What are the three ways to apply for loan services?
What is:
Online
In person
Over the phone
Pick a person from the opposite team. This person just opened a new account and have 3 credit cards they mentioned they would like consolidated, how would you help them.
WAIT!...Since you are multi-tasking refer a credit card while hula hooping.
If this is a closed referral go ahead and add an additional 100 points.
If not..Aww...deduct 50 points.
Fee for Closing Account within 90 days after Opening.
What is $10.00
What month is our Annual Meeting held?
What is April?
A member tells you they just did Andriod/Samsung/Apple Pay. What do you do?
Notify Accounting Immediately.
What happens with each purchase through our Fort Worth Proud Visa?
What is:
It helps support the local community as FWCCU donates one percent of interest paid every quarter to Cooks Children Medical Center and Fort Worth Zoo.
What product do we offer that alerts our members when transactions are being done after being set up?
What is Visa Purchase Alerts?
How much are International Wires?
What is $30.00
With our field of membership, what counties are included:
What is:
Denton
Johnson
Parker
Wise
Member John Doe is upset because a five day hold is placed on a 20,000 check and he only has 200 in his account and is always in the negative. What do you do and how do you handle the situation?
If she likes your answer..you will recieve 100 points
If she is not satisfied with your answer..deduct 50 points.
What are the 6 Main Loan products FWCCU offers?
What is:
Vehicle/Auto Loans
Real Estate Loans
Business Loans
Signature Loans
Share-Secured Loans
Credit Card Loans
Name all Checking Account types offered at FWCCU and one important factor of each.
What is:
Freedom Checking-No minimum balance or monthly fee/Courtesy Pay up to $300.
Heritage Checking-Interest Bearing Account/$500 min. balance to avoid $5 monthly fee./Courtesy Pay up to $500/Up to 2 boxes of free checks/Up to 2 free Mycardcreations per year/Free Teller/Cashier checks.
Independence Checking-2nd chance checking/$1,000 minimum aggregate monthly direct deposit to avoid $7 monthly fee.
Youth Checking-Interest bearing/no minim. bal. or monthly fee/No courtesy pay.
Business Checking-$500 minim. bal. to avoid $5 monthly fee/Courtesy pay up to $500
Name 4 discounted tickets we offer.
What is:
Zoo Tickets
Hurricane Harbor
Six Flags
Movie Tickets
Fort Worth City Credit Union was chartered in?
What is 1929