Daxco
Where to you go to register someone for swim lessons?
What is the Programs tap.
A customer is wanting to know when the next set of swim lessons is starting?
What is check pool schedule or check programs.
If a high school freshmen comes in and is wanting to sign up for a one month membership, what type do you set them up on?
What is Short term student membership.
Where do I go to view a list of previous payments someone has made?
What is transactions.
A member is wanting to know when the next Dance4fitness class is?
What is provide the group fitness schedule.
What is the max amount of time that a member can place their membership on hold?
What is three months.
What is the first thing you need to check before entering someone into Daxco as a new member?
What is check for previous accounts.
A member checks in and you see that they have a past due balance on their account.
What is let them know and take payment.
A family of six is wanting to sign up for a membership. There is the Mom, Dad, son, son, daughter, and daughter. They have Blue Cross and Blue Shield of MN insurance. What type of membership do they sign up for and what is the payment that is due? ( As if this were done on the 1st of the month)
What is 2 Adult HH membership, waive the join fee, and 79.00 monthly.
How do you update a member's address?
What is member actions then edit member information.
A 12 year old come into the facility and is wanting to work out in the wellness center, what is the first thing you would do?
What is check to see if they have completed the wellness center orientation.
A member comes in and is wanting to cancel their membership. What is the process for this?
What is cancellation form and canceling in Daxco. We should also let them know if it is before the 15th the membership will cancel at the end of the current month. If it is past the 15th, the cancellation will take place the end of the next month.
Where do you go to find the previous changes made on a members account?
What is history.
A member comes in and is wanting to know if "Jane Doe" is in our facility?
What is let the person know that we can check for them and have them sit in the lobby. Check facility for said person and advise them they have someone here to see them. ** DO NOT ever tell someone if the person they are looking for is here, we never know the situation and it could be a person with the intent to harm.
What membership benefits do we offer Active Military? What do we require to apply this Benefit?
What is waived Join fee, $20 monthly discount, they must provide us with proof of active status.