All Things USLS
What states does USLS not operate in?
Rhode Island, Maine, Alaska, New York
Auto Pay disclaimer is required to be given when reviewing current AP status with a member
No, only when being turned off.
What year did Facebook launch?
2004
What team member is not here that we miss dearly?
David Triller
What SOP holds the information related to payments, and payment method processes?
Billing
In what year was USLS established?
2009
Concierge Care
What is the only country that borders the United Kingdom?
Ireland
What team mate has never broken a bone?
Krystle
Can you name 2 of the 5 folders under the Member Request resource?
Alternate Address
How to check Status of Delivery
How to request a replacement card
Mailing and Invoice or Policy
Email an Invoice or Policy
What states do not have the DefDen Products?
WA / MA
For a cancellation on a loyalty plan what would the tasking look like if you retained the member?
Eshield- Saved
What is the rarest M&M Color
Brown
What department did Sabrina Ballard start USLS at?
Apps
Where is the title "No Firearms / Doesn't Carry" found under?
Retention Rebuttals
Yes. Coverage includes a direct appeal of any final judgment to the court with appellate jurisdiction and a further appeal to the highest court of appeals in the jurisdiction. However, it does not include an appeal that is frivolous, in bad faith, or for the purpose of delay or harassment
Who is currently approved to process refunds?
Rick, Krystle and Sabrina
What are the only mammals that can fly?
Bats
Which of your teammates enjoys making Banana Bread?
Rick Foster
I am the keeper of discounts available in a members state, what is my name?
States Criteria and Promos
What is the name of the attorney in NM?
Craig Rosenstein
What is the proper verification steps on an inbound call?
Full name (first and last).
Full address: Street, city, state, and zip code (must be stated by member).
Giving any part of the full address is considered hinting and should not be done. The only exception is stating that it is a P.O. Box but agent cannot give the number.
What are the four names of the Hogwarts houses?
Gryffindor, Ravenclaw, Hufflepuff, Slytherin
Who here has a movie character tattooed on them?
Angel
Is there currently a resource explaining the approval process for legacy reinstatements?
No