Strategic Plan
This source of inspiration represents who UNCLE wants to be when we grow up.
Vision
The #1 source of income for the credit union comes from this.
Loans or Loan Interest Income
One bad apple can spoil this.
The Bunch
The Member Services Department crushing it on their inter-departmental satisfaction, outpacing their peer group and the CU average.
Marketing!
This defines the fundamental purpose of an organization and clearly describes why they exist and what they do.
Mission
This acronym is how we measure our goal results or how we keep score.
KPIs (Key Performance Indicators)
This person is most responsible for one's level of engagement.
YOU!
Treating coworkers like _______, will help to improve inter-departmental interactions.
Internal Members
*DAILY DOUBLE* This intangible asset represents the internal value of qualities such as employee experience and skillset.
Human Capital
This number represents the key performance indicator (KPI) for our 2023 in-branch NPS scores.
65!
This segment of employees will show up and generally work hard, from 9 to 5.
Content
This internal service category addresses one’s willingness to help and collaborate with others.
Teamwork
This Corporate Goal includes the objectives of Improving Product Offerings and Expanding Member Relationships.
Member Experience
This number represents our collective goal for division averages for both Inter-departmental Satisfaction and Employee Engagement.
44!
*DAILY DOUBLE* Detached employees are encouraged to get onboard or exit this type of vehicle.
Bus!
Managers are encouraged to do this with other departments to move the needle on Inter-departmental Satisfaction.
Ask/Collaborate/Talk to other divisions
Managing Revenue and Operating Expenses are important company objectives derived from this Corporate Goal.
Financial Performance and Soundness
A major shift in focus for the CU in 2023 includes a great emphasis on growing this, versus growing loans.
Deposits or Assets
Drivers of employee engagement include Social, Company, the Job Itself, and this driver which focuses on accomplishments and recognition.
Rewards
Areas of focus for improving inter-departmental satisfaction include Promptness, Communication, and this.
Accountability