Extensions
What is the extension for the bankruptcy department?
86355
Processes ___ filings and follows through until claims are filed with trustees and discharge or dismissal of ___?
Bankruptcy
Need to file for bankruptcy
Bankruptcy department
What is the extension for the foreclosure department?
86357
Processes mortgage assistance solution packages from members including Florida's Hartest Hit and our internal programs like forbearances, re-ages and key solutions.
Advisors
Member can no longer make payments, what can they do?
Set up a promise to pay
What is the extension for the recovery department?
86356
These front line team members take incoming and make outgoing collection calls and try to help members out of their financial situations.
Collectors
"I'm behind on my mortgage payments and can't catch up, who can I speak to?"
Foreclosure
What is the extension for Member Solutions counselors?
87361
Processes mortgage ____ from the beginning to the end when the property becomes an REO (Real Estate Owned). They work with Property Managers to sell the property for the best price for both Suncoast and the member. Also handles repossessed collateral until liquidation at auction.
Foreclosure
Member Solutions restricted the account and the member needs to transfer funds
Submit a chat to Ellie to see if you can process the request
Where can you go to find all of these extensions?
- MCC hunt groups page
- E3
On charged off debts, they are the liaisons between Third Party Collection Agencies and Attorneys to include the processing of affidavits, judgements, posting funds recovered and processing garnishments/levies.
Recovery
"My account has been charged off and is with a collection agency, what can I do?"
Speak to recovery or speak with the collection agency directly