Policies
What is the appropriate time frame to notifying your supervisor for time-off?
Two-weeks or longer is preferred. Within 24-hours is not preferred
What is the appropriate Membership uniform? (top, bottom, and footwear)
Blue polo, appropriate bottoms, and shoes.
Where do you find cleaning equipment?
In the closet that is in the middle of the bathrooms. Near the kitchen.
What is get summer?
Teens get free membership during the summer.
When should you check your email?
This should be the first thing you check when you can after logging on to the computer.
When should you notify schedule chnages?
What is as soon as possible so there is no gap in coverage.
What topics are appropriate to discuss in guest facing area such as at the front desk?
What is professional, work related conversations and avoid inappropriate topics in guest facing areas.
Where can you clock in?
What is AQ office, Conference room, phone.
What pool activities do we offer?
swim lesson, open, lap, water fitness
When should you notify a supervisor of an incident ?
As soon as it happens
What is the grace period for clocking in?
There is a 5 minute grace period for before and 5 minutes after your scheduled time.
When is it acceptable to use your cell phone at the front desk?
What is never unless 911 call.
When is it a bad time to complete facility walkthroughs?
When its is busy at the welcome center , we want minimizes operational impact.
What sports are we currently running during this Summer season?
Basketball and soccer
What should team members do before stepping away from the front desk?
What is staff should notify and coordinate with one another to ensure the front desk remains covered and your location.
How do you request unpaid time-off and what can it be used for?
What is when you are calling off and it needs to be done through paycom
What documentation should be included with an incident report?
What is waiver
When it rains, what should you be looking for during walkthroughs?
Look for leaks.
What programs do we over for children 0-5yrs?
What is ELR, Swim lesson, youth classes, Preschool, CAC, summer day camp.
A Child Activity Center Leader walkies the front desk and asks for support. What is the immediate next step of the membership staff?
Staff should acknowledge the request, confirm they received it, and provide an estimated timeframe for when they will arrive or be available to assist.
When should a rest break be taken and for how long?
What is before the 3rd hour and 10 minutes long
Who is responsible for making prospect calls, audits, and welcome calls?
Everyone
Name all three walkie codes
What is code red, code blue, and Doctor Child
What are all of our group exercise classes?
What is cycle, strength training, vinyasa yoga, restorative yoga, core mobility, chair exercise, cardio dance, senior cardio dance, Aqua boot camp, Aqua fit, Water fitness, sound bath, walking club.
What is the role of membership staff during aquatics emergencies or ASA drills?
They are the ones who go to the pool deck, takes the AED, evacuate the pool and follows the LG's instruction.