Closing Procedures
How many minutes does the Basketball Gym close prior to the building closing?
What is 15 minutes
How early should you arrive to open building.
What is 15 minutes prior.
What is expected from you when a member enters the building.
What promos does membership have for the month of May?
What is teacher appreciation week (free week pass no join fee), mother's day weekend (free pass and no join fee), memorial day (vets and family get a week free pass and no join fee).
What is a code Adam and what is memberships responsibility?
What is a missing child, if there is 2 staff then 1 locks the door to ensure no one comes in or out and the other is to clear the room to search.
Which doors should be locked 30 minutes before we close?
What is right side when looking out of building.
How much money should be in the till drawer at the beginning and end of your shift?
What is $100
True or False, It's okay to leave the front desk unattended if it's only for a few minutes.
What is a benefit of having a membership if participating in programs like swim lessons, swim team, childcare or sports.
What is early registration, discounted rate from non-member rate.
What is a code red and what is memberships responsibility?
What is a non-emergency (like a fight) and to be support/back up.
True or False, Membership staff are supposed to stay until every member leaves building and should leave with Wellness coach.
True or False: Once you enter the building you should leave the door unlocked behind you so members can start coming in.
What is False. Please lock the door behind you and only unlock the doors for staff to enter and once we are open then unlock doors for members. never let members in early for safety.
True or False: When someone comes in asking for a tour and you are alone, you should tell them to walk around themselves.
Who is responsible for putting the till up and when?
What is the 1st person that would leave (not the closer) and at the end of their shift (either 7,7:30 or 8)
What is a code blue and what is memberships responsibility?
What is a medical emergency, call 911 if needed.
Where do the tablets go at closing?
What is in the till drawer.
Where are the wellness floor lights located?
What is on the wall panel by the group ex room.
True or False; if the desk is slow its okay to be on your phone.
What is false, phones should be put away during the entirety of your shift at the desk. The only time is if there is an emergency and you call someone to come to the desk.
What is Feel it, Fix it and Follow up mean?
For financial assistance, how do we determine their rate by income?
What is $60,000 annual
Where is the Hampton closing shift check list and who needs to sign it?
Where is by the clock out station and both membership staff and wellness staff closers.
When opening the building what are the first steps?
What is lock doors behind you, clock in, turn alarm off, and set up computers/tablets.
Where should you eat your food/snack if you are working?
What is at the tables next to the membership desk, never at the desk itself.
What is 10, 4 and something more mean?
What is smile and make eye contact at 10, greet with hello or goodbye at 4 and something more engage in conversation.
What is the rate for a Family membership and the join fee.
What is $91 monthly and join fee $100.