Pro Staff & GAs
True or False: The IT Manager position is currently vacant.
True.
When selling a locker, you must also add this to the cart before making the sale
Towel Service
The 3 methods someone can use to access the facility if they have a valid membership
The TU Campus Rec app, their OneCard, or being looked up on Fusion by their name or TU ID number
True or False: It is okay to leave the POS machine out at the front desk when you are closing for the night.
False. The POS machine should never be visible when we are closed or the desk is not staffed; store it in a drawer inside the Membership Office
Name at least 3 of the group fitness classes we are offering for the Fall 2024 semester
Boxing Bootcamp, Cycle, Cycle & Core, Strength, HIIT, Step & Sculpt, Barre, Restorative Yoga, Hatha Yoga, Vinyasa Yoga, Sunrise Slow Flow, Pilates Sculpt
Name at least 2 of the 3 Associate Directors
Katie White, Morgan Munoz, Andrew Lyburn
Name at least 3 of our membership options
Fee Paying Student, Faculty/Staff, Affiliate, Retiree, Alumni, Household
Name at least one common reason that a "Person Not Found" message appears when a patron tries to access the facility
They are using a screenshot of their barcode
OR
They scanned their barcode twice too quickly
This is who you should contact if you notice anything unusual about the POS machine during your inspection
Assistant Director of Membership & Guest Services AKA Dave Stewart
This is how long before a group fitness class that a patron can cancel their registration online
30 minutes
True or False: The Assistant Vice President of Student Health & Wellbeing (SHAW) has an office inside Burdick Hall.
True. Dr. Nora Clark-Giles has an office upstairs in the Admin Suite.
True or False: You should use an alumni's original student profile to sell them an Alumni Membership, as long as you change their eligibility to "Alumni"
False. They must create a new Fusion account using a non-TU affiliated email through the Campus Rec portal
Common reason the "Access Profile Restricted" message will appear when a patron attempts to gain access to the facility
They are a TU faculty/staff member who has not activated their complimentary membership yet
True or False: You must process sales twice, once on the POS machine and once on Fusion.
True.
This is where you should direct someone to go if they tell you they have registered for a NatureRX event and they want to know where the group is meeting
The tiger statue in front of the Union
This is how many GAs there are across Campus Rec
9 (Kyara, Julia, Sidique, Abbey, Emma, Abby, Sarah, Tyler, Adrianna)
Explain why it is important for you to attach/sync a household member's profile/account to a sponsor
Makes it so a household member cannot purchase or renew their membership without the sponsor's account being active (ex. sponsor graduates, leaves the university, etc.)
What you should do when you catch a "passback" and/or someone is using someone else's access credentials
Do not let them into the facility, get the name of the person on the OneCard and the person trying to use it, confiscate the OneCard (if possible), and submit an incident report on Connect2
This is how you close the batch at the end of the night
Press the green button, select 6. Settlement, press the green button, select "Yes," wait for the batch receipt to print, place the batch receipt on top of the other receipts from that day
This is the new system we are using for intramural sports (ie. what is replacing IMLeagues)
Fusion Play
This is the degree Adrianna graduated with from West Virginia University
B.S. in Sport & Exercise Psychology
Name at least 3 groups who are eligible for an Affiliate Membership
Towson University volunteers, employees of partner companies (ABM, Aramark, Capstone), contractors, SPAR (Division of Strategic Partnerships & Applied Research) participants
This is the person you should direct individuals to if they are suspended from the facility and have questions about their suspension
Associate Director of Facility Operations AKA Morgan Munoz
This is how much the credit card machine should weigh when you are doing the device inventory
255 - 270 grams
This is what a participant is charged for in addition to personal training when they are signing up for the first time
Fitness Assessment ($22)