Who's Who
Who is the Admission manager turned Membership manager?
Ashely C!
What are all the membership types we offer?
Individual plus, Family/Grandparent, Family plus, Conservator, Patron and Patron Gold
A group comes to the zoo that has a family membership with a third adult add on. How many photo ID's must be checked?
Every adult listed on the membership
When does Sky Ride passes expire?
When the membership expires
How old does someone have to be to obtain a membership?
18
Monday-Saturday 8am-5pm
We are not here on Sundays!
Can the third adult bring in the guest?
No, only the children listed on the membership
What forms of ID can we accept?
Does having a sky ride pass allow members to ride the sky ride any time they want
No, only during day time admission. Never during evening events like Boo at the Zoo.
If someone wants to gift a membership who do you contact?
The membership department- If we are in office you can send them our way (with a radio call) or send us a note.
How do you contact the membership department?
If we are in office - with a radio call.
Please let us know if a member is stopping by, if we are needed, or if someone does not have reservations they will need to be escorted up.
Who many guests are allowed for each of the below member types?
Individual plus, Family Plus, Conservator, Patron and Patron Gold.
Individual plus: 1
Family plus:1
Conservator: 2
Patron and Patron Gold: 3
Does a member need their membership card to check into the zoo?
No, only their photo ID's.
Can military members transfer their membership to another family if they are moving?
Yes, please send a note membership including the current families information and who they want the membership transferred to's information.
How many tickets can members reserve in one order?
Individual plus members: 2 tickets
(Third adults will need a separate order)
Family/Grandparent and Family plus: 7 Tickets
If they have a larger party they will need to make two separate orders.
When writing a note to the membership department slip or otherwise what must be included about the member?
Their lookup ID number, name (first and last), address, phone number and email along with the concern if there is one.
Can a member change the name of the second adult listed on their membership?
Yes, only once. The member must communicate with the membership department to do so. The membership department does need permission from the second adult to be removed from the account.
How do you find an order number when someone has advanced sales tickets?
Go to 'Order search'
Sales method drop down: Advanced sales
Enter in order number
If a member is attempting to register their membership online and they get an error message stating they are unable to do so what does this mean?
They already registered. Call a lead over to access their online information or radio membership for assistance.
Someone needs to reserve member and general admissions/non-members tickets how do they do so?
Reserve their member E tickets first. Back out, go to the 'plan my visit' and the reserve their general admissions/non-member tickets for the same time slot.
Who are the three A's of membership?
Who signs the member up for auto renew?
The member - whether it be online or with the membership department
How many others zoo's are we reciprocal with?
What is a duplicate record and how is this fixed?
A duplicate record is when there are two accounts with the same information one connected to the correct membership and one that is not.
Contact a lead or send a note to the membership to merge the duplicate records.
Is there an additional cost to re-print and mail out a new membership card?
Yes $5.00 - Please collect payment and send a note to the membership to re-print and mail out the new card.