What form does someone need to fill out to downgrade their membership?
Change Form
100
What is the purpose of the mobile Check in stand?
To speed the check in process for those who have cards.
100
What should I do if I have a question about a paperwork process?
#1. Consult the red rings
#2. Ask a co-worker
200
Who are CCFY's H&W Directors?
James Terry & Jaime Greene
200
What Are the Facility Hours?
M-F 5am-10pm
Saturday 7am-7pm
Sunday 8am-6pm
200
How much notice do we need for cancellations?
At least one day prior to their draft - when they submit they have paid their last dues.
200
Name at least 2 reasons for needing to pull a member over to the side?
No membership card, bringing a guest, balance/error on account
200
Where do I request time off?
The green binder
300
Who is CCFY's Family Program's Director
Bonus: FM Programs Supervisor
Kim Von Wald
Bonus: Molly Wilkinson
300
Name three Free & Included benefits of a membership?
PWP, EO, Swim Assessment, Lose to Win, Guest Passes, 130+ GW Classes, etc.
300
What reasons would we offer a 7-day trial pass?
Financial Assistance being processed, Interested in joining but want to try it out first
300
Why do we require Photo ID for all members and guests?
We are an organization that attracts kids. Because of that we are also an organization that can attract people that want to do harm to kids. As a commitment to the safety of those in our facility we put everyone who walks through our doors that is 16 or older through a national sex offender database to ensure we are helping keep our members safe.
300
If someone wants to volunteer who should I connect them to?
Dani Hastings
400
Who is the Eastside Child Care Director?
Bonus: Who is our Childcare Registrar?
Jenny Zimmerman
Bonus: Matt Sheridan Smith
400
What are our Kids Zone Hours?
M-F - 8:45-1:30pm & 4-8pm
Sat - 8am-1pm
Sun - 10am-1pm
400
What paperwork is required when applying for FA?
Membership Application
FA Application
2 forms of income verification
Letter of extenuating circumstance (optional)
400
In what order would you prioritize the following things:
Phone Ringing
Question from co-worker
Member Checking in
1. Check member In
2. Question from co-worker (Assuming it is time sensitive)
3. Phone
400
Where can I check the status of a members FA?
The FA Spreadsheet located on the CC Banner?
500
Who is CCFY's Associate Executive Director?
Bonus: who is our East Side Regional Executive Director
Sara Biancofiori!
Bonus: Marcia Isenberger
500
What months do we offer no join fees?
October, January, April, June
500
If you receive an "error" returned to you what are your next steps?
Correct the error, contact the member as needed, and return the paperwork for filing
500
What should you do if the internet goes down during check in?
Open up notepad, track the barcode numbers to enter into active when the connectivity returns.
500
Which of the following can a member complete over the phone?
a. Membership Cancellation
b. Swim lesson Registration
c. Billing Method Update
d. FA Renewal
e. Summer Camp Registration
f. New Membership