Reg E
The merchant was notified and they acknowledged the cancellation request, but the cardholder was still billed for the said transaction.
Cancellation
Remains an accepted mode of payment
But the trend is moving away from cash and towards plastic cards and mobile payment.
Cash
This dispute type should be used when a member says they did not receive the item/service they paid for.
Merchandise Not Received
These are messages sent by CH via their mobile app which is recorded in Zendesk regarding their dispute.
Mobile or In App Filling
The act of placing illegally obtained funds into the mainstream financial commerce
Placement
Visa Chargeback code for Cancelled Merchandise/Services in VISA for CB submission.
13.7
a person engaged in trade with a merchant.
Cardholder , Consumer
Dispute type used when a Member says what they received was different from the item they paid for. It can be the color, size or any other qualities stated in the picture or description of the item.
Merchandise/Service Not As Described
Is a legal document received from the CH that states a full acknowledgement regarding the filed claim. It is a form we are sending to our cardholders who were filing Reg E cases.
Dispute Form
The act of separating the illegally obtained funds from the criminal source by “layering” the funds through a series of transactions
Layering
This is when cardholder initially tendered the card as payment for the transaction, but then decided to use cash, check or another card for paying the transaction.
Paid by Other Means
financial institutions that provide card network payment cards to consumers. For example, Chime Bank might issue a Visa card to a cardholder to use.
Card issuers , Issuer
Dispute type used when Member states that the merchandise received was damage/defective.
Defective Merchandise
Timeframes that range between 45 to 90 calendar days depending on the type of transaction.
RTF or Resolution Timeframe
Paper trails do not prevent money laundering by themselves, the individuals and processes need to identify and properly report money laundering as to prevent it.
Money Laundering
The cardholder for whatever reason was provided a refund voucher or a voided receipt. However, the expected credit has never posted on the account.
Credit not Posted
Instead of paying with cash, checks, and credit cards, a consumer can use a mobile device to pay for a wide range of services and digital or hard goods.
Mobile Payments
Claims are generally dispute types that are not covered by Regulation E.
Non-Reg E
a return of funds or repayment from the merchant to the cardholder. This typically happens when a customer is dissatisfied with the merchandise or service, or when a dispute occurs.
Merchant Credit
If a person has suspicions aroused, but then deliberately omits to make further inquiries because (s)he wishes to remain in ignorance, (s)he is deemed to have knowledge.
Willfull Blindness
Also called Non-Fraud or Authorized transactions where the cardholder is aware of the purchase but is disputing either quality or billing errors.
Error Allegation
The charge may be the wrong amount, charged twice, or maybe a case where the goods and/or services did not meet the Cardholder’s expectations.
Disputes
Dispute type used when Member states they purchase something from the merchant, but later returned it. Member never received a refund.
Returned Merchandise
is when the Chime Member notified us of an error by telling us the merchant name, amount, transaction date, and the error/possible error that occurred via Phone, Email or Chat. This is when the Reg E clock starts.
ICC or DND
A single factor or set of factors that signal that a transaction is unusual or possibly suspicious.
Red Flag