RSA
A rsa token pin is how many numbers?
8
SVC log in's are for what?
Single Sign On
password resets are what type of ticket?
RITM
what is the first thing you should do when trying to troubleshoot?
check a KB
Bingo is on what day?
Thursday
hardware tokens show up as what in the rsa security console?
What agency needs to Synchronize their passwords?
OPWDD
software tickets are what kind of ticket?
INC
public ejustice user calls about a reason code error, what must be done with the ticket?
sent to zone 0
Supervisor calls go into what chat?
nys_supcall
the correct icon for rsa soft tokens look like what?
cloud with a blue check mark
What agency SSO passwords can we not reset?
DEC
A issue that 3 or more people in an office are experiencing could be a what?
Major Incident
a blank vmware screen for doccs indicates what?
user was given a temp profile
if you are accidently over in minutes by 5, in an aux like break or lunch. what should you do?
email the help desk
OMH external use a rsa token that is on their
Desktop
a person whos computer is not turning on, is what kind of ticket?
hardware
user states they need a program they never had before on their computer. what should they do
have supervisor fill out SSR
a state user is being abusive and extremely rude, after the call is done. what should you do.
notify a TL, provide ticket number.
If a user cannot log in, what are the things we look for in the rsa?
NTC, ETC, new pin, and serial number
DOCCS Mainframe passwords requirements are what
8 characters exactly. atleast 1 letter, 1 number and a special character. not case sensitive
Non call consists of what 3 main things?
Chats, Voicemails, and Emails
Doccs users if they are deprovisioned go to who for a ssr ticket
CSC
notify a team lead