Benefits
What is the main mentor used to quote benefits?
Verification of Benefits Table of Contents
Which is the Mentor Document to understand deny error codes in Rx Nova?
Actions for Rx Nova Erro Codes
Which is the Mentor Document that guides all calls?
Medicare Member Call Flow
Which is the Mentor Document that explains how to use Mentor?
Mentor Functionality Overview
Which is the document to determine the correct C/I for each call?
CRM Service Classification and Intent (CI)
Which is the Mentor Document to quote Durable Medical Equipment?
DME VOB Template
Which Mentor document lists the drug restrictions that are displayed with the Not Covered Coverage field indicator in RX Connect Pro?
RX Connect Pro Drug Not Covered
What Behaviors impact Issue Resolution?
Probing Questions, Mentor Usage, Offer Alternative Options, Use of Resources
Inside Mentor, which is the Document Type for Mentor Documents?
XML Document
Which is the Excel file shared by my magnificent and Smart Supervisor to learn what questions to ask depending on the call C/I?
Probing Questions Master File
Which is the Mentor Document Index for Website?
Digital Document Index
Name the Mentor Document where we can find the BIN and PCN number.
Pharmacy Claims Overview
Which is the Mentor Document used to see the questions of the survey?
Voice of the Customer Survey - Member Version
For Mentor Documents, which is the name of our Audience?
Individual Medicare, CRM Users
What is the Goal of Mentor Utilization?
1 Mentor Per Call