CAHPS FACTS
This is the best Rating CMS can give
What is 5 Stars
This number of domains make up the CAHPS survey
What is 10 Domain
This QI employee supports and guides providers to improve member experience
What is a PQL
This executive leader’s signature appears on all CAHPS Survey
Who is Dr. V
What is the acronym for the CMS Medicare & Medicaid annual survey
What is CAHPS
This percentage of Star rating is contributed by CAHPS
What is 32%
This number of questions appear on the Medicare CAHPS survey
What is 68
Mutually agreed upon interventions to improve CAHPS scores
What is a CAHPS Action Plan
This year is when the first CAHPS survey was released
When is 1997
These months are when the Medicare CAHPS Survey is administered
When is March, April, May
These two lines of business required CAHPS survey
What is Medicare & Medicaid
These two methods are how the CAHPS survey is conducted for Medicare
Phone and mail
These lines of business are the responsibilities of the PQLs
What is Medicare, Medicaid, Marketplace
This department impacts member experience
What is All departments
This 3rd party vendor distributes the CAHPS Survey
Who is SPH Analytic