3rd Party & Security
When verifying a customer on an inbound call, these are the 3 mandatory security checks that must be performed for individual and company
ID/Company Registration Number, address, and the name of the bank being debited
To refund a customer's debit order deduction, no documentation is required, but the refund can only be logged after this clearance period.
10 working days
A border letter cannot be issued if the client's account is in arrears by this amount or greater.
R500
These are the only allowed dates of the month to which a customer can change their monthly payment date.
1st, 7th, 15th, 25th, 28th, and 30th/31st
At the maturity of an Agility contract, a customer has maximum flexibility by choosing between these three specific choices.
Get a new car, Refinance, and Return
If a customer cannot be reached to authorize a calling 3rd party, they must submit a signed letter of authorization containing these specific details.
The customer's signature, the 3rd party’s full name, and the 3rd party's ID number
This real-time application is utilized by MBFS to verify a customer’s identity and banking details during the refund process.
"ThisIsMe"
This is the maximum allowed validity period for a border letter issued to a private individual.
3 Months
When processing a capital reduction on an Agility product, the outstanding capital cannot be decreased below this value
Guaranteed Future Value
FlexiFix installment contract is a fixed or variable installment.
Variable
An agent can assist a customer's PA or Accountant without calling the customer for authorization if this document is already scanned into Hubble.
Letter of authorization
If a customer requests an EFT refund to an alternate bank account in their name, this additional document is required alongside the standard POP and "This Is Me" report
Bank confirmation letter or bank statement
Is this True or False?
After settling a contract the customer can request the Natis immediately to change the ownership of the car.
False
The registration document (natis) can be requested 10 days after payment is received
To qualify for a Call Centre-approved skip payment (no credit department needed), the customer's contract must be more than how many months and have at least how many months remaining in their contract term.
12 months with at least 6 months remaining
If a customer drives beyond the pre-agreed annual mileage parameters chosen at the start of their Agility contract, this consequence occurs.
Cost per kilometre is charged
This is the first and primary rule an agent must follow when an inbound caller asks to be transferred to a specific colleague
Assisting the customer
Prime Minus 1 is an example of what in a customer's contract.
Interest Rate
This is the exact fee charged to a customer who misplaces their original registration document and requests a duplicate.
R332.60
Because MBFS no longer accepts payment method changes from debit order to cash/EFT under AML guidelines, this action must be done in CMS to offset credit funds against an upcoming payment.
Blocking the debit order
The decision of ownership is made immediately in this finance product.
Installment Sale
This mandatory statement must be disclosed to a client on all outbound calls made by an agent, except when calling a Mercedes-Benz Dealership.
Call is recorded for quality and security purposes
To ensure credit approval and processing, any bank detail change requiring credit approval must be requested at least how many days before the next payment date
7 to 10 working days
Why cant a customer create a spare key without a spare key letter from MBFS.
To ensure a restructure request is processed before the next due payment, the customer must submit their request this many days prior.
7 to 10 working days
If an Agility vehicle is not grounded on the system within this many days after the finance term ends, the option to return it expires, and the GFV becomes invalid
30 days