#1
#2
#3
#4
#5
100
Ability to adapt to change
What is flexibility
100
Initative
What is Doing something without being asked
100
Having strong ethical values; honesty
What is honesty
100
Sociable
What is Outgoing
100
Sticking with something despite obstacles; persistence
What is Perseverance
200
Being on time
What is Punctuality
200
Dependability
What is Responsibility
200
Believing in oneself
What is Self-confidence
200
The ability to be in control or in charge of oneself
What is Self-discipline
200
Being genuine; expressing honest feelings
What is Sincerity
300
. Which of the following describes appropriate dress for female employees at most retail establishments? A. A pale blue sequined dress, high heels, a diamond necklace, earrings, and perfume B. A clean yellow t-shirt with a ‘No Fear’ logo, jeans, and tennis shoes C. A collared polo shirt with pressed slacks and close-toed shoes D. A collared shirt with shorts and gold sandals
What is C. A collared polo shirt with pressed slacks and close-toed shoes
300
What is the first step in effectively dealing with sexual harassment? A. Hiring a lawyer and filing a lawsuit against the company B. Telling the person to stop doing whatever is making you uncomfortable C. Writing a letter to the head of the company about the situation D. Contacting an advocate group to fight your case for you
What is B. Telling the person to stop doing whatever is making you uncomfortable
300
Which of the following constitutes visual sexual harassment? A. Forwarding explicit emails B. Cornering a person in the employee lounge C. Whistling at someone D. Telling a sexually explicit joke
What is A. Forwarding explicit emails
300
Which of the following best defines non-verbal communication skills? A. facial expressions and gestures B. the way you dress C. saying something and meaning the opposite D. emails
What is A. facial expressions and gestures
300
. Lucy is listening to Duane, who is telling her about a problem he has at work. Which of the following demonstrate that Lucy is actively listening? A. She continues to work on a display as he talks. B. She nods and says ‘uh-huh’ repeatedly. C. She makes eye contact and asks questions. D. She tells him how she would handle the situation.
What is C. She makes eye contact and asks questions.
400
You see water on the floor in the public restroom. What should you do? A. Call the custodian. B. Put towels on top of the wet spot and leave it. C. Clean it up yourself. D. Report it to the manager.
What is C. Clean it up yourself.
400
Which of the following is the correct way to complete a job application? A. Use purple ink and neatly print in all lower case letters. B. Use a felt-tip pen and write in block letters. C. Leave answers blank that do not apply to you. D. Use blue ink and neatly print.
What is D. Use blue ink and neatly print.
400
What should you include in an effective cover letter? A. a summary of your strong points B. a list of your references C. a brief summary of why you want the job D. your contact information
What is B. a list of your references
400
Which of the following is NOT a question that can be legally asked during an interview? A. Tell me about yourself. B. Do you have any disability we should know about? C. Why did you leave your last job? D. Have you ever been convicted of a felony?
What is B. Do you have any disability we should know about?
400
Which of the following is the most effective response to the question, “What do you consider to be your greatest weakness?” A. “I tend to oversleep occasionally, but I have an alarm clock.” B. “I’m not very good at math, but I’m trying to improve.” C. “I’m very detail-oriented, so I want everything done right.” D. “I love clothes, but I don’t have the budget for what I like.”
What is C. “I’m very detail-oriented, so I want everything done right.”
500
The XYZ Retail store provides every customer with a source to take an online survey about their experience in the store. This is an example of which of the following effective customer service techniques? A. encouraging customer feedback B. responding to customer problems C. feeling positive toward customers D. demonstrating sales techniques
What is A. encouraging customer feedback
500
When and how should you greet customers? A. Wave at them from across the store and smile. B. Wait until they approach you. C. Greet them when they are in the section in which you work. D. Greet them when they are 10 feet from you.
What is D. Greet them when they are 10 feet from you.
500
Which of the following describes the most effective way to greet a customer? A. “Hi, how are you today?” B. “May I help you?” C. “I see you are looking at our new dresses. What color are you looking for?” D. “Is it still raining outside? I can’t believe it’s summer!”
What is C. “I see you are looking at our new dresses. What color are you looking for?”
500
What is the best way to increase sales when you are greeting customers? A. State promotions and sale items. B. Ask them how their day is going. C. Ask them what they are looking for. D. Tell them you were just selected salesperson of the month
What is A. State promotions and sale items.
500
You work for a retailer who sells office supplies. Who is their target market? A. school children B. retired people C. businesses D. schools
What is C. businesses
M
e
n
u