Account Management
When updating business tags, what is the order of importance?
What is, highest to lowest > the higher the number the more important
What tools can be utilized to review payment history? (3 total)
What is Payout Portal, Merchant Portal and Stripe?
What team do we route to when a MX is requesting a full menu update?
What is the Menu team?
E2A is an acronym for ____________ ?
What is, Empath Advocacy Action?
When calling a MX what are the hours in which we are allowed to call the MX at?
What is, 9AM - 9PM MX TIME!
What are the required dimensions for a cover square image?
What is, 230h x 230w pixels?
What tool is utilized to create a store payment?
what is MINT?
What team would we communicate with when the MX is experiencing an ATO?
What is the Fraud Team?
An Mx claims they haven’t received any deposits. What level issue is this?
What is an Account - level issue?
If the MX call is disconnected, what is the next step?
What is, call the MX back immediately?
When updating the business name for consumers to see, which specific tool should we utilize?
What is the MINT business page?
What is the amount in which an MSS agent is allowed to submit before creating a JIRA?
What is $9999.99?
What team would we reach out to if the MX is experiencing an issue with their POS order protocol?
What is the Integrations Team?
At DoorDash, what does COD stand for?
What is, Cash - On - Delivery?
What is the OB process if the MX does not answer?
What is, call the MX a second time and leave a voicemail?
What are the size requirements for a header image?
What is, 1400w x 800h pixels?
What is the Merchants weekly payment life cycle?
What is Monday - Sunday, paid out on the following Thursday?
Who would we loop in if the MX is requesting a perm deactivation, commission update or any large/extreme update to the account?
Who is the Account Owner?
If the Merchant does not confirm the order on the app, which robocall confirmation will they receive?
What is, ROBOCALL_LONG_DELAY?
What is the point of contact of who we are able to speak to?
What is the Decision Maker?
What are the two main order protocols our MX's utilize?
What is POS and Tablet?
What is the equation in which we utilize for Tax Rate Adjustments?
What is, (Subtotal x Actual Tax %) - (Subtotal x Previous Tax %)= Reimbursement ?
If a MX reaches out in regards to a safety issued that occurred while a DX was in their store, what team would we forward this request to?
What is the Health, Safety and Legal team? (HSL)
How many days do Merchants have to dispute an Error Charge?
What is, 14 calendar days from the date of delivery?
Two metrics that are positively impacted when you OB the MX
What is Average Handle Time and First Contact Resolution (AHT, FCR)