Merchant Services Basics
This is the term for the system that allows businesses to accept credit and debit card payments
What is a payment processor?
Who is our region’s merchant services Rep?
Ian De Guzman
This device allows merchants to accept chip cards securely.
What is a terminal?
What is the name of the merchant services company that Columbia Bank Partners with?
World Pay
This document details all transactions processed by a merchant service
What is a merchant statement?
Where do you go to enter merchant services referrals?
On the insider under applications then go to merchant services referrals
This is the first thing a banker should ask to understand a merchant's current payment process.
What is “How do you currently accept payments from your customers
True or false do you enter your merchant services referrals in the All-Columbia System?
No False is on the merchant services referrals page
How long does it take with WorldPay to get funding for merchant deposits?
Next Day
Where do you see the booked referrals if you win the deal.
On Power BI under referrals
What is a Square used for?
A Square is a small device or application that allows merchants to accept credit cards and digital payments using their smartphones or tablets
Name 3 things you should make sure are done when setting a merchant services appointment?
Get correct phone number for client, make sure you have clients correct e mail, and get specific time clients wants to be called
This is the standard fee charged for each card transaction
What is the interchange fee?
What kinds of updated personal information must gather before making a referral.
What is the merchant’s contact information?
What is merchant assist?
It is a Merchant customer service report, Maintenance and research tool.
What are 4 benefits of merchant services?
Next day funding
Online account management
Enhanced security controls
Personalized & Reliable Columbia Service
Customized solutions
24/7 technical support
What is the current merchant offer clients get when they sign up for new merchant services?
What is $750 off statement credit and additional $150 off when you purchase Fee assist
How many points do you currently get for a MS referral.
20 points during initiative
What is the service handles payments made via ACH
What is ACH processing?
What’s the last thing a client needs to do before a banker can get their referral booked?
Clients must do the training to get their machine set up
Other than referral points, where else does a team benefit from their scorecard from a booked Merchant Services referral?
NII for fee income revenue.