Fees
Tools
Returns
Refunds
Buy Shipping Services & A-Z Claims
100
Fee only charged on BMVD Items
What is the variable closing fee
100
The tool used to view orders in Paragon
What is the SPOT Orders tool
100
The two places a seller can go to manage their return settings
Settings> Return Settings Orders>Manage Returns> Edit Return Settings (option beside gear)
100
Two types of refunds that can be given
What is a partial and full refund
100
Number of days the seller has to respond to a claim
3 days
200
Daily Double!! The fee to sellers on refunds done.
What is the Refund Admin fee
200
Tab in CSC on an order that is used to view A-Z claims details
What is the Annotations Tab
200
By doing this the seller is stating to the customer that the item can be returned
Authorize Return
200
How long does a refund take to be processed in the seller's account
What is 2 hours
200
Number of days a claim typically takes to be resolved
5 - 10 business days
300
Fee charged on the item price or total sales price of an item
What is the referral fee
300
Tool used to view seller accounts as they see it
What is Peek Now
300
By doing this the seller is saying that the item can't be returned
Close Return
300
Buyer can cancel merchant order within this timefram after it is placed
What is 30 minutes
300
Daily Double!!!! The amount charged to each Stamps.com shipping services purchase
What is 7 cents
400
This is charged on each item sold by individual sellers
What is the per item fee.
400
Daily Double!!! Tab used on an order to view the status of an A-Z claim
What is the returns and refunds tab
400
Daily Double!!! Two types of mailing labels that can be provided to the customer to return an item
What are the prepaid and unpaid return mailing labels
400
True or False. Seller can cancel an order after it has remained unconfirmed for 45 days
False
400
Address type that a seller will not be able to buy shipping for from FedEx through Amazon
What is P.O. Box delivery address
500
Daily Double!!! Professional sellers pay this monthly
What is the pro merchant subscription fee
500
Daily Double!! We select contact reason here in Paragon
What is the Atlas Card
500
Daily Double!! This label typically goes on the outside of the package
What is the return merchandise authorization label
500
Daily Double!!! When an order for an individual seller consisting of a BMVD item is partially refunded, the fees we do not return to the seller are:
variable closing fee and per item fee
500
Daily Double!! You are able to edit things such as ships from address when buying shipping in this section
What is Buy Shipping preferences
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