Your Job
GC** How many jobs booked per day is each CSR expected to get in January?
17
GC** What does HVAC stand for?
Heating, Ventilation, Air Conditioning
How did Mercurio's get its name?
It was named after the founder, Chris Mercurio
Who is really into canning?
Ciara
If you have an upset customer on the phone, what do you do?
Multiple answers could be right
What is the typical lifespan of HVAC equipment?
10-15 years
How did G&G get its name?
It was named after the founders, Gary & Glenna George
GC** Name 1 person who is always cold
Amber (other answers will be accepted)
Finish this phrase: "Right tech, _____ _____" and state what it means.
Right tech, right job. Ensuring that the skill set of the technician matches the needs of the job.
What type of system would we put in a house that doesn't have ductwork?
ductless heat pump (DHP)
GC** What year did G&G join the Mercurio's family?
2022
Who eats salads every day?
Heather
GC** What agent utilization % are you expected to hit?
75%+
What do you tell a customer if they say they see smoke coming out of their heat pump on a cold day?
Confirm it is white steam and then let them know it's normal because their system went into defrost mode
GC** Name 1 thing that sets us apart from our competitors
Varies
Who used to be a Call Center manager?
Scott
Priority 2
GC** Name 1 benefit of performing annual maintenance on a furnace.
Varies: longer lifespan of equipment, fewer breakdowns, ensures safety
Name 1 of the 7 core values of our companies
1. People First / 2. Act with Integrity /
3. Professionalism / 4. Strive for Improvement
5. Get Started / 6. Support our Communities
7. Enjoy the Journey
Who has worked for the company the longest? (If they were from an acquired company, that tenure is counted)
Jennifer