IDV
The unacceptable forms of IDV
What is DL (Driver’s License), Government ID & Selfie?
This message appears in the comments section in Regulator when advocates should not merge two accounts
What is “Required to create new account for verified ATO merge?" This means we cleared the ATO and the ATO team will merge the customer’s accounts. Transfer these cases to Cash Risk ATO.
These are NOT considered "attempts" in a merge case
What is:
1. Information provided as a response to the bot
2. A response to info request
To see if a customer has enrolled in Cash App Investing, you will check this tab in Regulator.
What is check the INVEST INFO pill in the top-right corner of their Regulator page?
After receiving a merge error and both accounts are verified, this the next step in the merge process after checking for Investing.
What is orphan old account?
This qualifies for an Idology Jira
What is when both accounts are verified via IDology, and when the names “Submitted by User'' under the IDV Attempts tab are identical but the resulting IDology results (displayed at the top of Regulator) are different on each account?
Advocates CAN merge accounts with this old ATO note in the comments section
What is “Verified ATO Merge Complete?” This means we cleared the ATO and completed the merge.
True or False:
The customer response “What did I get wrong?” counts as an "attempt"
False
True or False:
You can merge two investing accounts together
What is false? If either account has Investing, transfer to Brokerage Ops.
This is what you use to alert RD to a payment reversal and/or to have a $cashtag moved.
What is Merge Reject Manual Action Form? This form includes: