Documentation
What document is needed for a Rep Payee account to be opened?
Letter from the Social Security Administration or Department of Veterans Affairs stating the names of both the Rep Payee and the Beneficiary.
PRIOR TO STARTING ANY APPLICATION, EMPLOYEES MUST SEARCH __________ IN SYMITAR TO ENSURE MEMBERSHIPS ARE IN GOOD STANDING.
Name the three credit bureaus and then which one we use.
Transunion, equifax,experian.
Experian
If an applicant has an unpaid account elsewhere or unpaid closure, how can we proceed with opening accounts?
Require proof of payment from institution
and
make comment in app "closure paid in full, proof of payment scanned"
I earn up to 1.00% and am not a CD, I'm linked to another account and qualifications must be met for dividends to be paid on this account.
Kasasa Saver
Name the document used for a Trust Account?
Certification of Trust
Our version
True or False:
You can input your own denial comments on an Adverse Action notice, no need to pick from the programmed denial options.
False, always choose a programmed denial option
If denied, what needs to be provided to the member?
Adverse action notice/letter
My minimum limit is $2500, for every dollar you spend you earn 1 point, for the first 180 days purchase APR is 1.90%
Visa Platinum Rewards
What documents are needed to open an Association or Club?
Meeting minutes or Letter of Authorization
and
EIN Letter
Name 3 acceptable non documentary identifications that can be used when current address does not match photo id.
*Current vehicle registration, current lease agreement, mortgage statement, bank statement, W2 or paystub, current utility bill, insurance statement or card.
Although the impact usually only lasts a few months, how long does a hard inquiry stay on your credit report?
2 years
How many paid closures can an applicant have on record with Qualifile?
Limit of 2 paid closures on record.
I'm a loan used for a number of reasons, can be as much as $250k or as little as $10k. My value is determined by an appraisal or computerized version.
Home Equity
Name the 3 documents needed for opening an Estate Account?
Certified copy of Death Certificate
and
Letters of Testamentary/Administration dated within 12 months
EIN letter/application
What document is needed to clear a SSN flag?
*Bonus Question: What needs to be done if existing mbr?
Original SS CARD, Letter from SS confirming valid SSN, Original ITIN letter.
*Make sure we have on of the above on file and add comment to the app and override
How long does a paid or unpaid collection remain on your credit report?
7 years from the date of last activity
Which department do you contact when an applicant has a Prior Twinstar Paid closure?
Account solutions
Outfitter Checking
If a High Risk Consumer warning is present, send one email to the following departments and do not proceed until a response is received. Name the three email addresses.
Fraudaml@twinstarcu.com
accountsolutions@twinstarcu.com
meridianlinkaccess@nwcu.com
Generally, which of the following most influences your credit scores?
A) The types of credit accounts you have
B) Your payment history
C) The amount of credit you're using compared to the total amount available to you
D) The length of your credit history
While all the items listed are generally contributing factors when your credit scores are being calculated, your payment history typically is the largest factor in most credit scoring models.
If a qualifile report needs an override for "3 or more inquiries within 90 days", how can we proceed?
Examine reason for inquiries, determine if attempting fraud or legitimate inquiries, bring reasoning for override to FFI before proceeding.
Comment: “FFI agrees to approve as this is legitimate inquiry history”
I have a $10/monthly fee (waived if average bal over $15k), i have 1 tier of dividends, i'm for small to medium sized businesses.
Explorer Business Checking