People
Premises
Conversation
Building
Culture
100
Acknowledge & Engage
What is that which we do when any member is in sight
100
Where the daily newspaper is found
What is the member waiting area
100
What we do the instant a member enters the branch
What is greet and engage
100
Where we should put ourselves to understand a member's perspective
What is the member's shoes
100
The pinnacle of the Meridian logo
What is a smile
200
Member's Name
What is that which we use at least once per transaction
200
Location of up to date marketing posters
What is the interior walls
200
The wrong method to use when sending confidential information
What is email
200
What we should demonstrate to "make it personal" for our members
What is thoughtful intent
200
The member's body part with we always have
What is the member's back
300
Thing that is to be worn on the right side of apparel
What are our nametags
300
To be kept in MCU branded glasses and mugs
What is all beverages
300
A place to record facts, not feelings
What is ACE
300
What we should set clear expectations and timelines for
What is the next point of contact with the member
300
Those who own our company
Who are our members
400
Driver's License
What is that which should be uploaded to every member account
400
To be locked when left unattended
What is PC workstations
400
The perfect way to send confidental messages to members
What is ACE secured messaging
400
Something that we can always ask one more of
What is a question
400
The program which makes significant contributions to community events and special projects.
What is the Meridian Good Neighbour Program
500
Standing
What is to be done for all member facing transactions on the front line
500
Location of the "Top 100 Employer" Decal
What is the left exterior door
500
To be answered within 3 rings
What is the telephone
500
What we do to our members after EVERY transaction
What is thank
500
The new home of the Niagara Ice Dogs OHL hockey team
What is the Meridian Centre
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