Proactives
You speak with a manager OR team lead and coordinate a crew talk. What service did you perform?
Supervisor Consult
You have __ days to reduce symptoms in a symptomatic EE
15 days
What are the 4 components of JC class?
Dynamic Warm-Up
Corrective Exercise
Cool Down
Education
Mike VanAmberg
Andy Wetzel
Candace Nadeau
Kimber DiVincenzo
Katie Alsin
SLA stands for
Service Level Agreement
You posted IA signage around the site. What is the service?
Prevention Education Media
What is the percentage of WSV's to be completed within a month? (Official SLA)
What is the new goal?
60%; 80%
__% of participants must have a WSV completed
25% - 35%
You're apart of Katie's mis-click list. What should you do after making corrections?
Respond back to Katie of corrections completed and CC Iris
How many services should you complete in a 10-hour shift? 8-hour shift?
8 services; 7 services
An EE reports discomfort and you provide education on self-care.
Human Performance Plan
An EE comes in and reports discomfort in the L. wrist and stated they have an open workers compensation (L&I Claim) on the R. wrist. How do you proceed?
Refer EE to medical or physician for further care
__% is the completion target
80%
During performance reviews, you are being scored on what?
Customer Feedback
BOW (service / day and mission / customer centric services)
SMART Goals
Work-Fit Code of Conduct
These are mission centric services (6)
Fitness Consults
Human Performance Coaching
Human Performance Plan
Health Education
Referral Service
Symptom Intervention
What percentage of services should be shipside support (floor time / proactive service)?
40%
An EE requests an appointment but there is no availability. How do you proceed?
Add EE to symptom intervention spreadsheet
Refer EE to EP for HPP / WSV
Schedule EE for next availability
Recruiting should start no later than week __ of current session
3rd; 5
You can find documentation procedures here.
Who can you ask?
Smartsheets
Iris, Katie, or Mentor
This is the site goal for BOW this year
7.0 services / day
You're out on the floor completing a worksite visit. Provide 4 interactions that can be service linked
Health Education
Supervisor Consult
WSV of another EE
Human Performance Plan
List common items / actions OMS is looking for?
Education on use of menthol products in conjunction with heat or ice
Can EE make a composite fist
Detail. They want a story
Health Educations should have flyer provided (primarily when discussing stress management)
State the process of documenting JC class and JC make-up class (during a normal scheduled class and a created new time class)
Boeing Mesa - Events - 2 separate events (instruction and attendance)
The Boeing Divisions
Boeing Defense (BDS)
Boeing Commercial (BCA)
Boeing Global (BGS)
Our SLA's. Include percentages for each
JC Completion Target - 80%
JC WSV's - 25% to 35%
Satisfaction Survey - 95%
SI Pain Reduction - 2 pts
Follow-Up Rate - 70%
Work-Site Visits - 60%
Satisfaction Survey - 90%
BOW - 6.5