Workflow
What is an example of a medication related message that is NOT appropriate for pharmacy?
What is:
new medication requests, change in medication dosage requests, discontinued medications, or patient reporting red flag symptoms
Where can you find patients insurance benefits?
What is chart by clicking on "KP Status" (under picture) and click on green check mark for current insurance
Where does MM direct calls with critical lab results from lab?
What is ordering clinician or the Ghost MD at the clinic
Where would you locate the dot phrase to address email from patient with request for DMV parking permit?
What is .mmtools (kp.org miscellaneous patient requests - Disabled parking permit request)
What does ANO stand for?
What is Ambulatory Nursing and Optimization
What guide does MM follow to get the right work to the right people?
What is Air Traffic Control Guide
Which department(s) below need a referral?
Addiction Medicine, Audiology, BHC, Mental Health, OB/GYN, Optometry, Ophthalmology
What is Ophthalmology
What are the current hours of lab at Urgent Care Clinics?
What is Monday-Friday from 10:00-7:00 and Weekend/Holidays 9:00-6:00
For members who recently started on a new blood pressure medication and have concerns regarding their blood pressure readings, what dot phrase would be appropriate to include in documentation?
What is .lastBP3
What test results can be communicated by all roles (MA, LPN, RN)?
What are NORMAL results
What is WSA Direct Patient Line Number?
What is 503-403-4518
What is the length of time that Physiatry referrals are valid for the SAME body part?
What is 3 years
What are 3 labs listed on patient requested lab standing orders?
What is A1c, Lipid, BMP, CMP, CBC w/o diff, TSH, Vitamin B12, Iron/Ferritin, Quantiferon Gold
What is the dot phrase to bring in the last 3 lab results in the last 3 years?
What is .trend(lab) example: .trendcbc
Which discipline(s) are within scope to gather data?
What are MA, LPN, RN
If a patient provides multiple blood pressure readings for the same day or multiple days, what reading should be entered?
What is blood pressure from the most recent day and if that day contains more than one BP reading, enter the BP with the lowest systolic and diastolic reading (maximum number entered is therefore 2)
What is the length of time a Physiatry referral is valid for hip/shoulder injections?
What is one time only
What needs to be linked to lab orders when ordering/pending for clinician and after reviewing the patients Problem List?
What is diagnosis
What is the SBAR dot phrase that MM RN's would use when performing a SBAR documentation in lieu of a triage?
What is .MMSBAR
Where would you find if a specific PCP clinician authorizes patient requested labs?
What is Primary Care Clinician Signature List
Where does staff route patients request for narcotic pain medication?
What is PCP
What must the patient undergo to be considered for a Home Health referral?
What is evaluation from clinician
Where would staff route encounters for lab orders or non-specified lab order requests when the PCP has not signed off on the Primary Care Clinician Signature List?
What is PCP
When using .mmtools and responding to a patient's kp.org with care options, what are 3 complaints/concerns that would be appropriate for an e-visit?
What are acne, UTI, Covid-19/cold/cough/sore throat/seasonal allergies, Covid-19 treatment, eye pain/irritation, mental health, rash, STI, yeast infection, and Tobacco cessation
What does the policy indicate regarding staff cosigning verbal orders from MMDOC sent via Teams.
What is NO. In order for the staff member to cosign the order, they would need to have a verbal conversation (with readback) to be compliant as a "verbal order".