Questions
What does the case title inform you?
entry point
We deal with admin disputes
false
What tool do you put the date in regarding a comprised account?
Comp classifier
What tool do you put the date in regarding a comprised account?
comp classier
Which is the correct term for:
A setting that indicates an agents availability to work on cases
production status
How long do you have to respond to a chat?
90 seconds
If the asset is Out of Scope we close the chat
Redirect the user to Help Center.
This country has more pyramids than Egypt.
Sudan
Which tool does Leanna refer to as your bestie?
Agent Wizard
What are baseline activity indicators?
location and device
What does Epsolin mean?
Hacked
Are alias can be a celebrity's name
false
What is the largest organ in the human body
skin
Which means more confident the darker or lighter?
darker
Which tool can you go through to get to activity timeline?
Agent Wizard
How did the client come in if the come in as ACCOUNT_ACCESS_HACKED?
FB/hacked
FB stands for Facebook
True
What color is a giraffe’s tongue?
dark blue and purple
What is the alias that Rich want but can't have?
Leanna jean
what does GSO stand for?
Global support operations
The more of this there is, the less you see.
darkness
If you drop me, I’m sure to crack—but give me a smile and I’ll smile back.
mirror
This belongs to you, but other people use it more than you do.
name
How many months have 28 days?
all of them
What has hands but can’t clap?
clock