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What is the NS Demurrage Tariff?
NS 6004-D
When demurrage is submitted to be reviewed, what coding is needed to key the invoice to the 706512?
FM Code: DQ
JE Code: R.
What should be selected under 'Account Name' in ConnectNS when submitting a case?
The customer profile that includes the class code where charges accrued
Demurrage accrues on the ___ business day of the month
8th business day (Contingent on holidays)
Per the tariff, customer have ___ days to dispute demurrage
30 days
What was the daily rate for private car storage before the tariff change and what is it now?
$60/day before changes. $110/day after changes
Why is first in, first out (FIFO) considered an invalid dispute?
'A car day is a car day' - Regardless which car is brought in, if NS is spotting to capacity a car is accruing demurrage
Private cars are given how many loading / unloading credits per the tariff?
0 credits
What is 'short-switching'?
Not bringing cars to capacity when provided service. Ex: NS pulls 5 cars and only places 3 despite room for 5.
How is 'Cars Held for Unloading' calculated?
From placement to release (PCON if applicable, PACT if not)
What does LOPA stand for?
Local Operating Plan Adherence
What is the difference between demurrage and storage?
Demurrage - Fee related to holding a rail-owned railcar at your private facility.
Storage - Fee related to holding privately owned railcars on railroad (NS) tracks.
What is the difference between open and closed gate?
Open Gate - NS places cars upon arrival.
Closed Gate - Customer orders in specific cars to be placed at their facility.
True or False: Customers have the ability to dispute cars before the invoice accrues?
True: Customers can dispute in real time through AccessNS which will be reviewed pre-accrual.
AccessNS and TYES both contain historical billing records. How long do both resources hold data?
12 months
How can you see who is set to receive certain notifications related to demurrage such as LOPA, NOPA, PACT, etc?
TYES -> Customer Profile -> Demurrage -> Notify -> (Select notification) -> Fax/Email…
Lhoist signs a letter of authorization to be billed for the storage related to their cars sent to JM Huber's A10 facility. What is necessary to ensure billing is directed to Lhoist?
Set up a subclass code with Ancillary Services / TYES IT to direct billing for Lhoist shipped cars to accrue to the new subclass with Lhoist's 10-level listed.
Why does NS charge for demurrage and storage?
To incentivize quick loading and unloading to maximize freight revenues
The BNSF has an ETA for TBOX 123456 as 9/10. After interchange, NS says the new ETA is 9/13. The car places at Quikrete's facility on 9/12. How many ETA credits would they get?
1 day - NS will use NS origin (interchange ETA if not the origin carrier, original ETA if originating carrier)
Certain terminals such as Detroit are known are labeled as 'shared assets'. What does this mean?
The terminal is jointly served by NS and CSX due to the joint ownership of Conrail
What is does a blue flag LOPA notice indicate?
Equipment is unable to be moved as workers as actively working at the facility
When reviewing demurrage details, you see it appears NS missed a day of service. What steps can you take to verify if service was requested?
TYES - Service Request History, RIT/IWO History / NSBI - SQM - LOPA
DJJ private car DJJX 123456 was PCONed on 9/10/25 and placed on 9/20/25 containing hazardous waste. What are the total charges related to this railcar assuming no service credits were provided?
$2,100 (10 days at $110/day for private car storage & 10 days at $100/day for hazardous material)
What is NS' response to disputed related to bunching?
Dependent on the situation - If cars are delayed or early, ETA credits are intended to provide relief. If there are no service-related delays, we would relay that cars are being ordered too frequently and work with the customer and customer logistics to stagger inbound traffic moving forward.
What is quantity order?
Customer requests a specific number of certain cars. Ex: 1 pulpboard and 4 scrap, and NS will bring the amount of cars for each commodity requested based on convenience rather than pulling specific car IDs. This allows for crew convenience and assurance the customer receives what they are asking for.