Start to Finish
What starts the Meter To Cash Process for a new customer?
An active account
What device measures how much energy a customer uses?
A meter.
What is created after usage and billing information are processed?
The customers bill.
After a customer receives a bill, what is expected next?
Payment
What information must be captured before customer usage can be billed?
A meter read.
The meter read.
What type of customer may require additional data, validation, or specialized billing?
A complex-billed customer.
What process may begin when a bill remains unpaid?
Collections.
what is the overall process from customer usage through payment called?
Meter to Cash
What happens to a meter read before it is used for billing?
It is validated or checked.
What important check happens before the bill is sent to the customer.
Billing accuracy is reviewed.
What completes the cash portion of Meter to Cash?
Customer payment.
What is the ultimate goal of the Meter to Cash Process?
An accurate bill and customer payment.
What may need to happen if a meter read is missing or appears incorrect?
The read must be investigated or corrected.
Complex or specialized billing.
True or False: Every cusotmer goes through the collection process.
False