PP History
What does RTI stand for ?
Remote Token Issue
What three main options does a customer have to top-up there PAYG meter ?
Online, Phone and Barcode scanned at shop
How long does your credit take to transfer from your PP meter to PAYG meter ?
What supply is usually associated with the CALL HELP error message ?
Gas
Thor is the God of Fire - True or False ?
False
What was used before Key/Card to make a payment on your meter ?
Coins
True of false a customer is charged more when on a PAYG meter compared to PPM
False
What place in the UK are the main appointment booking teams office based ?
Kingswinford
What does a B3 error message mean on a Gas meter ?
New battery needed
Who is Mr James Hammond dressed up as today ?
Dr Stephen Strange
Back in the 1700s what was used to heat homes ?
(Two answers but we only need one)
Coal and Wood
How long does it take for a customers top up to go onto the meter?
30 minutes
How much does it cost the business to book an ECO ?
£300 -£400 (This cost comes from having to abort normal appointments and paying GSOP on the back of these that day)
When a customer is in vend mode / Safety mode will the customer go off supply
No, the customers meter has reverted back into classic credit mode and should not go off supply.
Bruce Banner
What year were smart meters first introduced in the UK for widespread rollout ?
2011
what are the non disconnection hours for PAYG
4pm till 10am Monday - Friday and then over weekends/ bank holidays
How long does it take an engineer on average to fit a smart meter per fuel ?
1 hour
When an engineer performs a powercycle on a faulty PAYG meter what is done ?
Comms hub removed for 6 mins until battery dies and then reinstalled
In the Marvel film Avengers:EndGame , What female character and male character died ?
Which company was the first to manufacture prepayment meters in 1899 ?
General Electric
Check balance, Top-up, Download Barcode , Check Usage, Get a UTRN code , Process COT and Check readings
What flow does an engineer send to update the new meter details on our system ?
Onjob for gas
D0150 and D0149 for elec
Whats is the most common error code on a Smart PAYG meter and what does it mean ?
E21
What year was the first Iron Man Movie released in Cinemas ?
2008