Abbreviations
LTD
What is "Long Term Disability"
Is an enterprise-wide Call Center application used by multiple MetLife call groups to track and document calls
What is "MetCare"?
What relationship would you select in MetCare for a representative calling from a State Disability Office?
What is Government Agency?
True or False? You can give an EE's claim number to a Health Care Provider.
True
Give the proper call opening.
What is “Thank you for calling MetLife, my name is [first name], whom do I have the pleasure of speaking with?"
AP
What is "Attending Physician?
the main online source for forms and other documents for all lines of business in the MetLife Enterprise
What is Eforms?
What you put in the subject line when reporting a birth
What is "Delivery (type) (date)"?
True or False? You cannot validate a claim is on file to anyone calling from a Government Agency
True
The _______ ________ ____ (_._._) is designed to maintain LTD claims when there is no question as to the permanent nature of the disability and a return to gainful employment is highly unlikely.
What is Special Handling Unit (SHU)?
FDA
What is "First Day Absent"?
an easy and intuitive tool, which delivers just-in-time knowledge data to the user
What is the "Knowledge Assistant or KA"?
The 3 pieces of information you collect when initiating "Electronic Fund Transfer" for a claimant
What is Bank Routing number, Account number & Account Type?
What information can be released to a Bank/Financial Institution
if a check is valid, i.e. has not been cashed or has been cashed
What is the Initial Claim Review Timeframe for STD claims?
10 business days following claim receipt
NY-PFL
What is "New York Paid Family Leave"?
a Web-based, secure privacy portal which houses correspondence sent and received by MetLife Group Disability for claims management purposes
What is "Stored Image Retrieval" or "SIR2000"?
What the task name should be any time there is important information gathered for the case manager or a task needs to be completed.
What is "Info Received for Case Manager (M)"?
What pieces of information can be released to a Funeral Parlor?
NONE
Give the proper call closing.
"Thank you for calling MetLife, you've been speaking with [associate name] today."
TAM
What is "Total Absence Management"?
________ is a Windows-style interface database for managing disability claims.
What is "Intellis Case Manager"?
What KA solution do you use to access the "Disability Documentation Guide"?
What is "Daily Reference - Attachments"?
Who is considered to be a family member of the employee per KA that we can release information too? (need all 4)
True or False?
Employers can call MetLife to discuss or gather employee's diagnosis, medical information or the name of the physician.
False; Do not discuss ANY medical information with the ER