BIG-5
TALKTIME
PROMOS
CUSTOMER SURVEY
100

WHAT IS THE CURRENT ACP/CTU WOW GOAL?

5%

100

WHAT COUPON ATTACH RATE IS REQUIRED TO MEET THE 2% COMMISSION QUALIFIER?

40%

100

WHAT iPHONE IS CURRENTLY ON US FREE ON THE SWITCHER PLUS?

iPHONE 11

100

WHAT'S THE HIGHEST POSSIBLE SCORE FOR UCE?

10

200

WHAT IS THE CURRENT FEATURE REVENUE GOAL?

$7.00

200

WHAT QUALIFIES YOUR CUSTOMERS FOR THE 20% DISCOUNT ON ACCESSORIES?

3 OR MORE

200

WHEN A CUSTOMER IS INELIGIBLE FOR AN UPGRADE, WHAT DEVICE CAN BE PURCHASED AT $49.99?

MOTO G PURE 

200

How many questions are on the Customer Survey?

4

300

WHAT IS THE STORE ACCESSORY ATTACH RATE GOAL?

APK/APH

$64

300

WHAT QUALIFIES THE CUSTOMER FOR BOGO TABLET ACCESSORY DEAL?

SCREEN PROTECTOR AND CASE

300

HOW MUCH IS THE IPHONE SE 3RD GEN ON A SWITCHER PLUS PROMO?

$99

300

WHAT DOES UCE STAND FOR?

UNCARRIER EXPERIENCE
400

WHAT IS THE MINIMUM UCE STORE GOAL?

9.5

400

WHAT IS THE CURRENT RUNNING SPIFF?

$5 BTS SALE

400

HOW MUCH IS A HINT FOR AN EXISTING CUSTOMER? 30 DAYS OF SERVICE. AT THE POINT OF SALE 

$50

400

WHAT ARE THE BEST ANSWERS WHEN THE CUSTOMER IS DOING A SURVEY?

10
10
YES
10

500

WHAT ARE THE 5 MAIN BIG-5 CATEGORIES?

GROWTH

CONVERSION

REVENUE 

QUALITY 

CUSTOMER EXPERIENCE 

500

WHEN WAS TALKTIME INC FOUNDED?

2005

500

WHAT TOOL IS USED TO CHECK SWITCHER ELIGIBILTY?

PET

500

WHAT PERCENT OF THE BIG-5 COUNTS TOWARDS CUSTOMER EXPERIENCE?

10%

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