Sales Process
What is the Metta term for how quickly we answer leads
What is Speed to lead
what is our total suite count ?
What is 421 suites
What union does Metta have in its homes
What is SEIU
Who is known as the King of Rock and Roll
Who is Elvis Presley
A consultant often uses this tool to track inquiries, tours, and conversions.
What is a CRM (Yardi)
What does IC to PMI mean
What is Initial contact to Permanent Move in ratio
What is our total over all occupancy presently as of Dec 01
What is 81.5%
Who is our service provider for medication and pharmacy?
What is CareRX
Who is known as Old Blue Eyes
Who is Frank Sinatra
This family member often plays a major role in the decision-making process.
Who is the adult child
What is our average median number of days to move someone in at Metta
What is 16 days
What home reached 100% occupancy this year
What is Queens
What important care task/function needs to be performed prior to a lease signing?
What is a Health assessment
This man walked on the moon in 1969
Who is Neil Armstrong
Why do we want to also focus on Respite prospects?
What is permanent conversions
What is the expected % of the Initial Contact to Tour ratio?
What is 4/10 or 40%
What home had the highest respite to permanent conversions in 2025
What is .... McCowan converted 3 respite stay into perm out of total 11
When do you report a covid case to the Ministry of Labour?
When you confirm a team member has been infected as a result of the outbreak
Lucy and Ricky starred in this popular 1950's TV show
Who is I love Lucy
These are prospects who expressed interest previously but stopped responding.
What are cold or inactive leads?
This initial conversation determines whether a potential resident is financially and socially appropriate for the community.
What is a discovery call?
What home had the highest number of net move ins in 2025
What is Greenview!
The one strategic event that occurs in each community daily to communicate occupancy, goals and direction
What is the Daily Huddle
This movie featured the line " Here's looking at you kid"
Who is Casablanca
What is the forecasted occupancy % for all retirement operators in Canada in 2026 according to Cushman and Wakefield
What is 94.5% over-all occupancy