Updates and Reminders
What's the name of the print that we'll launch on May 10, which was a series created by The Duffer Brothers?
Stranger Things
Our Address Validation is based on what?
USPS Address Verification
True or False
Are we getting rid of the statement "I hope you and your family are well!"?
True. We shouldn't assume this moving forward. Some of our customers might not have a relationship with their relatives, so unless we know that they are on good terms (as mentioned in their own message), we should skip this statement altogether.
Analysis - What do you think is the cause of the problem?
"I ordered a pair of underwear that doesn't fit like to ones I have that are in the same style and size"
We do have a one-inch tolerance with our undies. Every single measurement on every single product we make has a sizing tolerance because getting things exactly right is time-consuming and expensive. For this same reason, every single company that manufactures a product has sizing tolerances for every piece that is manufactured.
True or False. A Member used "Send it Now", and they will not receive the 3-day notification for next month.
True. This is not a glitch/error since the system refreshed their cycle, and they will start receiving the 3-day email reminder again next month.
What page on the website where our customers can add the promo code?
Bag Page
What are the recent apparel we launched?
Men's and Women's French Terry Short
What are the reasons why an order was marked as delivered, but the customer didn't physically receive it?
* Postal carrier delivered the order to the wrong address by mistake
* Postal carrier marked it as delivered in advance, but will physically deliver the package on the next business day.
* Order was being held in their local post office
What are the Breathe prints that were moved on June 16?
Wavy and Flip
What are the instances where we can reserve a print on the customer's account?
If it's just three days away from their shipment date or if they already reserved a print on their account (we can change the reserved print).