1
Do you have an ..................with our Sales Manager?"
Do you have an appointment with our Sales Manager?"
"Customer Service Department, Griselda................"
"Customer Service Department, Elena speaking."
Which modal verb is most appropriate for a polite request?
A) Must
B) Could
C) Should
B) Could
"We offer a 10% ........... for orders over 50 units."
"We offer a 10% discount for orders over 50 units."
How do you pronounce the email symbol " . "?
Dot
How do you pronounce the email symbol " - "?
Dash
How do you pronounce the email symbol "@"?
At
How do you pronounce the email symbol " / "?
Slash
"Can I ..........a message or would you prefer to call back later?"
"Can I take a message or would you prefer to call back later?"
Plazo de entrega.
Delivery time / Lead time.
"We received the goods, but two items are ............."
(defectuosas)
"We received the goods, but two items are faulty."
"Would you prefer a replacement item or a full ..............?"
"Would you prefer a replacement item or a full refund?"
In the L.A.S.T. protocol for handling complaints, what does the "A" stand for?
A) Action
B) Apologize
C) Ask
B) Apologize
The manager __________ (write) a long email to the client last night.
The manager ___wrote_______ (write) a long email to the client last night.
Our team meeting is ___ Wednesdays at 10 a.m.
Our team meeting is _on__ Wednesdays at 10 a.m.
"Could you..... ........ ....... for a second while I check?" (mantenerse a la espera)
"Could you hold the line for a second while I check?"
"I’ll ........ you..............to the Accounting Department." (transferir/pasar la llamada)
"I’ll put you through to the Accounting Department."
Pedir disculpas por las molestias.
To apologize for the inconvenience.
What does a "discount for bulk orders" mean?
A) A price reduction when buying large quantities.
B) An extra charge for transport.
C) A fee for late payments.
A) A price reduction when buying large quantities.
Spell the following word using the aviation code:
W-E-D-N-E-S-D-A-Y
.......
We _______________ (place an order) for a new replacement this week.
We are placing an order for a new replacement this week.
The head of human resources __________ (be) unavailable last night.
The head of human resources ____was______ (be) unavailable last night.
The quality of this range is ______ (good) than last year's range.
The quality of this range is __better____ (good) than last year's range.
This is the ______ (user-friendly) software we offer.
This is the ___most___ (user-friendly) software we offer.
"The client wants to make a ................regarding the delayed shipment." (queja)
"The client wants to make a complaint regarding the delayed shipment."