FIRST IMPRESSIONS
WARM WELCOME
EXCEPTIONAL EXAM
FINANCES
FOND FAREWELL
100
what is not in the parking lot
What is trash
100
when a patient knows your ______ they are more likely to interact with you.
What is name
100
It is important to have what visible and being used?
What is personal protection equipment
100
Always ask for current what?
What is insurance card
100
A conversation that happens from back office to front office with patient is called what?
What is patient hand off
200
the office should have no out dated these
What is flyers/posters
200
A _______ _______ says to your patient "you can trust us"
What is professional appearance
200
What are nitrous, blanket, pillow, chapstick and message chairs considered?
What is items of comfort.
200
What type of financing is available?
What is payments and care credit
200
Who should we offer appointments to?
What is friends and family
300
what should be stocked in restroom
What is toliet paper
300
what masks the dental office smell, which triggers anxiety and makes wait time seem shorter.
What is refreshments
300
It is important to spend how long talking with patient about themselves, family or interests?
What is 1 - 2 minutes
300
when is treatment fees discussed?
What is before treatment begins
300
What should new patients receive on first visit?
What is new patient thank you bag.
400
what should always be available
What is cookies/water/cider
400
greetings are best within how many seconds of patients arrival
What is seven
400
Make the patient feel more than what in your practice?
What is just a number
400
always ______ previously discussed amounts due
What is discuss
400
The patient should always be ______ to the front desk
What is escorted
500
what should not be in the light fixtures?
What is bugs
500
building lasting relationships with patients starts by forming this with them
What is personal connections
500
when the patient enters the _____ they should see clean counters, floor, light fixtures and ready for them.
What is the operatory
500
Always say this to the patient
What is thank you
500
The hand off conversation should always include what was completed and if any _____ in treatment occurred
What is changes
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