LOYALSNAP
PRODUCT KNOWLEDGE
LEADS
CONVERSATIONS
100

Is a lead sent an immediate text upon entering our lead generation system?

No! It's the only communication we manually push 

100

How much, including tax, is the LionHeart device? 

$83.74

100
Name 5 ways to obtain new leads 

B2B Marketing, run clubs, interacting with local FB groups, events and outreach, First Fridays, attending local business Grand Openings, tenting/tabling, flyering, using QR Code while in public, lunch and learn bootcamp edition, etc 

100
I have previously reserved my rate, and I would like to go forth with upgrading that rate reservation. Your studio is in a new, higher price tier - what is the proper response? 
Client must upgrade to the current pricing tier we are at! 
200

Is your studio phone number different than your LoyalSnap text phone number? 

Yes! Your SMS number, associated with LoyalSnap, is different than your RingCentral studio phone number 

200

Name two reasons why a client should purchase a LionHeart device

Safety, plateau prevention, optimal workout performance 

200

You have a fresh new lead, you left a voicemail, and were unable to get ahold of them. What is next? 

Update flipbook, send manual email through studio gmail, send text through LoyalSnap, contact log! 

200

Counter this objection: The price of your Unlimited is a little too much for me

Don't give up on the Unlimited right away! Compare to something higher than our highest priced item (personal training) and reiterate our value (oh and remember, they are paying $0 right now)

300

When downloaded, what format does a client list need to be in before uploading to LoyalSnap

CSV

300

How much, per class, is an Unlimited membership, priced at $179, if a member attends 5 classes per week? 

$9

300

You have reserved a rate over the phone - what's next?

Update client info in MBO, update flipbook, contact log all interaction, pause automations, send docusign 

300

Counter this objection: I think I will wait until you guys open

Build the value in our unique presales process! 

400

What is the Foundation Member automation frequency

7, 14, 30, 45

400
What days are resistance based programming conducted on? 

Tuesday, Thursday, Sunday

400
Your new Foundation Member has returned their documents - what's next? 

Upload documents to profile, move the uploaded document in DocuSign to "UPLOADED" folder, complete profile, contact log, unpause automations, charge respective deposit, move sale from Inquiry Tracker to Sales Tab

400

You have a lead on the phone that has just reserved their rate - provide your buddy referral pitch

Use words such as "which" instead of "do you". Build the value in an accountability buddy who gets to maintain maximum savings. Create a verbal follow up if they say no - I know this is new, you're gonna get a lot of cool information from us as our newest Founding member - I'll let you marinate on a friend or family member interested in both their health and maximum savings and I'll check in in 72 to see which buddy is going to be right next to you day one.

500

What is the lead automation frequency?

2, 5, 7, 10, 14, 30, 60, 90

500

Name the three workout movements F45 utilizes to move between stations 

Racetrack, follow the leader, pod
500

Based on your studio's current lead conversion rate, how many leads will you need to bring to your studio on a daily basis to reach 2 sales per day?

Olney: 7

Germantown: 10

Frederick: 7

McHenry Row: 8

Springfield: 11

500

Provide your best 30 second pitch

Can include Functional Training, duration of workout, class based programming, style of workout, heart rate monitor technology supports optimum workout, CPTs, etc

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