An approach taken by management to assess, maintain and improve upon the activities of a process in order to maintain the quality of a product or service
What is Quality Management?
100
The raw materials required to create the product or service
What is input?
100
The process of taking a strategic plan and turning it into process objectives by identifying key steps that must be taken to move from the beginning of the process to the end of the process in the most effective and efficient manner
What is process mapping?
100
Removal or withdrawal of a contaminated or defective good from sale by its manufacturer or producer, either voluntarily or when forced by a watchdog agency
What is a recall?
100
The process of planning, controlling, monitoring and reviewing a project
What is project management?
200
The quality model used extensively by Japan after World War II, that was created by W. Edward Deming.
What is Total Quality Management (or TQM)?
200
The final product or completed service transaction
What is output?
200
Systematic process of envisioning a desired future, and translating this vision into broadly defined goals or objectives and a sequence of steps to achieve them
What is strategic planning?
200
A probability or threat of damage, injury, liability, loss, or any other negative occurrence that is caused by external or internal vulnerabilities, and that may be avoided through preemptive action
What is risk?
200
The division of work to be performed in the completion of a project, typically broken out into specific tasks with deadlines
What is scope?
300
The Japanese quality model that is always looking for ways to improve a process
What is Kaizen?
300
The quality review check at the end of a process
What is feedback?
300
Rivalry in which every seller tries to get what other sellers are seeking at the same time
What is competition?
300
A plan that can be put into action if a situation arises where normal process flow is affected due to some issue with a particular activity
What is business continuity?
300
Small changes in a plan or project that necessitate other changes which lead to still more changes ... and so on
What is scope creep?
400
The quality model that concerns itself with developing specialists in quality management
What is Six Sigma?
400
The types of skills required to act in an operations management capacity
What is multi-disciplinary?
400
An in depth review of the strengths, weaknesses, opportunities and threats to an organization?
What is a SWOT analysis?
400
One part of it provides a qualified guarantee to the stakeholders that business will continue to the best of its ability during the crisis with the intent of
getting back to normal business as soon as possible
What is disaster recovery?
400
Person who voluntarily takes extraordinary interest in the adoption, implementation, and success of a cause, policy, program, project, or product
What is a change agent?
500
The U.S. Secretary of Commerce whose dedication to quality was honored by having a National Quality Award created in his name.
Who is Malcolm Baldrige?
500
A measure of the efficiency of a person, machine, factory, system, etc., in converting inputs into useful outputs
What is productivity?
500
This type of coordination provides input between departments and is coordinated through open communication
What is reciprocal coupling?
500
An epidemic of infectious disease that has spread through human populations across a large region
What is a pandemic?
500
A tree structure that shows a subdivision of effort required to achieve an objective