MGM RESORTS
This Egyptian themed resort host the most powerful light in the world.
What is the Luxor?
This interactive gaming experience can be used to gain additional perks as an M life Rewards Member.
What is myVegas?
This tab is used to update guest contact information.
What is the composite tab?
Your first interaction to each guest should be this?
What is Smile and Greet?
"I just filled up on gas and wanted to get the points put on my card?"
What is adding tier credits?
Boyz II Men can be found singing all their hits at this Polynesian themed resort.
What is the Mirage?
This program is for our Vets; both past and active.
What is MVP Program?
You have this many card reprints before you get a new set of this many.
What is ten?
Understanding a guest needs is an example of this SHOW standard.
What is Hear Their Story.
"I don't have my players card? Can you help me out?"
What is reprinting a card?
This resort host the world famous fountain that shares it's name.
What is the Bellagio?
This invitation only tier status is sought after by guest with the most perks available.
What is Noir?
A guest has two accounts and it's affecting their offers. This will fix that problem.
What is merging?
These card can be given to guest after you've delivered exceptional guest service.
What are connection cards?
"Hey I got these express comps but I can't use them here? They told me to come to the M life desk so you could do this with them"
What is convert express comps to point?
This is the first non-smoking Resort in the MGM franchise.
What is Park MGM?
This card can be used to earn 3X tier credit at any MGM Resort destination.
What is M life Mastercard?
Looking for how much FREEPLAY a guest used? Look under this tab.
What is the bonus tab?
You give a guest a personalized twenty first birthday bag. You've just exhibited which SHOW element?
What is WOWing The Guest
"Hey I can't see my POINTPLAY on the machine? It's telling me undefined"
What is rebuilding account?
This resort features an 11-acre pool with real sand, and the only pool side climate controlled gaming in the city?
What is Mandalay Bay?
Here you can find all the information on M life Rewards right on your desktop.
What is Shared Point?
You can find how many more tier credits a guest needs to the next level on this screen.
What is Club Browser?
Identifying a guest needs and making their issues your issue is this SHOW standard.
What is Owning the Experience?
"Let's go to the M life desk with our valid IDs to earn our tier credits faster, together. We'll also share our points and express comps"
What is Linking Accounts?