Empowerment
This term refers to giving employees authority and responsibility to make decisions without manager approval.
What is empowerment?
This type of team handles the day-to-day work of an organization and is relatively permanent.
What is a work team?
This term describes how attracted members feel to their team and how motivated they are to stay.
What is team cohesiveness?
This form of communication transmits messages through speech, such as meetings or phone calls.
What is oral communication?
Communication that flows through the organization’s chain of command is known as this.
What is formal communication?
These plans give employees ownership stakes in their firms, motivating them to work smarter as the company’s value increases.
What are employee stock ownership plans (ESOPs)?
These temporary teams form to address a specific issue and dissolve afterward.
What are problem-solving teams?
This ideal team size is considered the most effective for decision making and participation.
What is 6–7 members?
This occurs when the audience interprets the message and responds to the sender.
What is feedback?
This type of informal communication channel spreads information unofficially through an organization.
What is the grapevine?
This type of reward gives employees the right to buy company stock at a fixed price for a set time.
What are stock options?
These teams consist of individuals from different departments such as finance, marketing, and production.
What are cross-functional teams?
In this development stage, members begin to clarify roles, leading to conflict and disagreement.
What is the storming stage?
This type of interference disrupts message transmission and can be physical or psychological.
What is noise?
When messages move from employees upward to top management, this direction of communication is occurring.
What is upward communication?
Sharing this type of information—such as financial performance—helps empower employees.
What is company information (or financial information)?
This team type gives members authority over how they complete tasks, often through cross-training.
What is a self-managed team?
This is the final stage, when the team disbands after completing its task.
What is adjourning?
This type of culture relies heavily on nonverbal cues and the surrounding context to interpret messages.
What is a high-context culture?
This nonverbal factor—such as posture, eye contact, or tone—can override verbal messages.
What is nonverbal communication?
Although stock options empower employees, one-third of them still go to this small group in a firm.
Who are the top five executives?
This type of team operates across locations and relies on technology to communicate.
What is a virtual team?
This type of conflict involves emotional reactions and harms team performance.
What is affective conflict?
This listening style requires involvement, empathy, and full engagement with the speaker.
What is active listening?
Open communication is characterized by high trust, welcomed dissent, and this type of ongoing input from employees.
What is feedback (or employee input)?