Chapter 1
Management is...
Getting work done through others
Name a responsibility of a top manager...
context for change, employee buy-in, company culture, strategic planning. etc.
What skill is equally important at all levels of management?
Human Skills
What group was responsible for identifying the need to submit written requests
Egyptians
In _____, managers are supposed to influence employee behavior by fairly rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.
bureaucracies
__________ involves accomplishing tasks that help fulfill organizational objectives.
Effectiveness
Which skill includes the ability to recognize how a company fits into or is affected by its external environment?
Conceptual skills
Who were the first to use witnesses in legal cases?
Hammurabi
_____ developed the 14 principles of management.
Henri Fayol
Name the 4 functions of management
Planning, organizing, leading, controlling
Describe the informational role
Gather and receive information, filter information to what is important/not important, share that information with others
Describe Technical Skills
Specialized procedures, techniques, and knowledge required to get the job done
This type of management is the thorough studying and testing of different work methods to identify the best, most efficient way to complete a job.
Scientific Management
_____ is the amount and number of raw materials, parts, and finished products that a company has in its possession.
Inventory
Which function involves deciding how things will get done and who will report to whom?
Organizing
What managerial role involves scheduling employees, negotiating raises, and allocating resources?
Decisional Role
What happens when an employee is first promoted to management?
They believe their job is to tell others what to do. Easier. Formal Authority. tasks not people
When workers deliberately slow their pace or restrict their work output, it is known as _____.
Soldiering
_____ proposed a comprehensive theory of cooperation in formal organizations.
Chester Barnard
Name the 3 Roles Managers play
Interpersonal, Informational, and Decisional
Jim is the CEO of a small company, and will be speaking at a company-wide event on Friday. What role is Jim fulfilling?
Interpersonal
Which competitive advantage through people includes aggressively recruiting and screening candidates in order to hire the most talented employees available
Selective Hiring
A(n) _____ is a group member whose work pace is significantly faster than the normal pace in his or her group.
rate buster
According to the _____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.
contingency approach to management