Chapter 1
Define Management
Getting Work Done Through Others
_______ is the abundance or shortage of critical organizational resources in an organizations external environment
Resource Scarcity
Name one disadvantage of planning
impede change, slow adaptation, false sense of certainty, detachment of planners.
Draw the S-Curve Diagram and Label
Slow initial progress - rapid growth - level out
Kelsey has a daughter, what is her name?
Victoria
What are the 4 functions of management?
Planning, Organizing, Leading, and Controlling
When managers feel confident they can understand, predict, and react to the external environment - is uncertainty high or low?
Low
SMART Goals. What do the letters stand for?
Specific, Measurable, Attainable, Realistic, and Timely.
Patterns of innovation over time that can create sustainable competitive advantage
Innovation Streams
Which sport did Kelsey play in high school?
Volleyball
What are the 4 levels of management?
Team Leaders, First-line managers, middle managers, top managers
________ is the degree of concern people have about an ethical issue.
Ethical Intensity
Proximal Goals and Distal Goals - Define
Proximal - Short, Distal - Long.
Name 3 components of a creative work environment
Organizational encouragement, supervisory encouragement, challenging work, lack of organizational impediments, freedom, work group encouragement
Kelsey studied _______________ at Arizona State and (BONUS) __________ at Davenport.
Global Studies/Management
Which level of management is generally responsible for daily operations and entry-level employees
First-line managers
The last step in the basic model of ethical decision making is to _________
Act on the situation
What does SWOT analysis define?
Strengths and Weaknesses. Opportunities and Threats.
work teams composed of people from different departments
multifunctional teams
How many pets does Kelsey have - double points if you can name them all.
3 - kitty (victor) pug (ping) and maltipoo (benny)
Three types of roles that managers fulfill are:
Leader, Informational, Decisional
_______ are defined as persons or groups with a legitimate interest in a company?
Stakeholders
Growth, Stability, Retrenchment, Recovery
Stages of organizational decline:
Blinded, Inaction, Faulty Action, Crisis Stage, Dissolution
What is Kelsey's least favorite type of coffee
Cherry Coffee