In Role Performance
What's the term for an in-role performance that "develops outcomes that are novel and useful?"
Creative Task Performance
What's the term for a citizenship behavior that "helps the organization?"
Organizational Citizenship Behavior
What's the term for "staying because you NEED to (based on anxiety and embeddedness)?"
Continuance Commitment
At Meta, several members of a product design team resign to join a startup together.
Social Influence Model
An accountant is preparing monthly financial statements using established processes.
Routine Task Performance
Should people be measured on their citizenship behavior for work performance?
No, Moral Licensing Theory gives people “moral credit” that justifies questionable behavior.
Deloitte invests heavily in employee education and professional certifications.
Normative Commitment
At Intel, a remote software engineer who rarely interacts with teammates or joins meetings feels isolated.
Erosion Model
A flight attendant handling an emergency landing situation.
Adaptive Task Performance
A manager at PACCAR telling one of his coworkers to lose weight.
Interpersonal Counterproductive Work Behavior
Salesforce creates strong community bonds amongst workers through its “Ohana” culture (meaning “family”).
Affective Commitment
At Starbucks, a barista starts arriving a few minutes late, then begins calling in sick more often, stops engaging with coworkers, and eventually quits.
Progression Model