Chapter 6 Motivation
Work arrangement in which employees spend part of their time working offsite or from home.
Teleworking OR Hybrid work
The use of ______ can eliminate redundant layers of bureaucracy and flatten the hierarchy in large organizations.
Teams
_____ communication refers to anything not spoken or written
Nonverbal
_________ negotiation is generally better than distributive negotiation.
Integrative
Planned effort of moving workers from one job to another to minimize monotony and boredom is _____
Job rotation
A _______ group is composed of people with similar characteristics and likely to be more productive when the group task is simple
Homogeneous
Messages about how to do a job, performance goals, or the firm’s policies are all examples of which type of communication?
Downward
Which conflict resolution strategy is often used to achieve temporary solutions, to avoid destructive power struggles, or when a conflict must be resolved quickly?
Compromise
Process by which a supervisor measures and evaluates an employee's work behavior and compares with established standards (usually annually)
Performance appraisal
A phenomenon that occurs in cohesive groups in which the desire for harmony or conformity in the group results in a dysfunctional decision-making outcome. Cohesiveness in such a group may produce a tendency among its members to agree at all costs.
Groupthink
Feng is from China. His manager, Carlos, assigns a difficult task to Feng and asks if he can complete it. Feng nods his head slowly even though he doesn’t understand the task very well. It can feel too uncomfortable to say ‘no’ even though that’s what Feng really means. Instead, Feng will try to figure out how to accomplish the job by himself rather than ask the boss for help or more information.
This is an example of ______ communication
High-context
Javier is trying to sell his car. He has a potential buyer who is offering $5,000. However, he knows that he can probably get $7,000 from another buyer and would not sell it for less under any circumstances. In this case, the $5,000 offer is not as attractive as his _______
BATNA